Analyse The Importance Of Interaction In Group Interaction

I took part in a one to one and a group interaction in a health and social care setting. There were some strengths in the interaction but also some weaknesses. I believe that there is room for improvement. The two types of interaction took place at the tea party our health and social care class organized for the elderly. The following communication skills and interpersonal skills were used during the interaction; the tone of my voice, language, listening and responding skills and more.

The first interaction was with an elderly woman, we spoke about her interests and hobbies as a young girl and I told her about my current hobbies and interest. In the one to one interaction I was able to communicate more effectively than the group interaction. My strengths and weaknesses in this interaction varied. During this interaction my strengths were the tone of my voice, my listening
This was because this interaction took place in a group so I was more comfortable. As we were in a group it meant we had to listen more than we spoke, sometimes this may be harder to do so in a group because many people want to speak. I think I achieved this fairly well; I was able to listen carefully to everyone who spoke and responded well to what they said by asking questions and either agreeing or disagreeing with what was being said. I was also polite and much louder and clearer when speaking. Every now and then I clarified with the person that spoke to ensure I understood what they said; I clarified by either repeating what they said to double check or asking a question. I made sure my language was appropriate for the environment and the people I was with, I avoided using any slang and made sure my English was clear and easy to understand. My attitude towards everyone was polite as well as my body language, I ensured I showed I was interested by giving the person who was talking direct eye contact and being