Analysis Of Tino's Delicatessen

On February 27, 2018, my friend and I went to Tino's Delicatessen on Arthur Ave. Tino’s Delicatessen is an Italian deli, that sells prepared food, soup, and sandwiches along with imported Italian products. Upon entering, the deli is spacious, yet filled with Italian products and Italian décor. Hung on the walls are photos of generations of the Paciullo family, pots and pans, and heritage-related décor. A singular wall of the establishment is reserved for the various stock of kinds of pasta, sauces, beans, and other imported food products. Customers are welcome to pick and touch different products that are lined against the wall and along the display refrigerator. The third sensation the customer experiences in Tino’s is hearing the chatter
Full of different flavors and textures the Isabella, leaves customers feeling adequately satisfied. If the customer eats in Tino’s they have various seating available. Most tables are wooden family style tables with bench seating, where various customers can sit next to one another. However, there are mosaic style tables for two people, that provide a touch of color. In sitting down and eating at Tino’s the customer experiences the sensation of touch. The aged wood and the small pieces of stone in the mosaic create a surface that is smooth but uneven. Tino’s is regarded as an authentic Italian restaurant and market, with a customer base that includes Fordham students, tourists, and locals. To maintain and increase its popularity and good rating, Tino’s could make small adjustments. The customer experience is important in the restaurant business because there is so much competition in where the customer eats. If the customer is satisfied not only will they return, but they will spread the good word of mouth. Fortunately, Tino’s provides a great atmosphere, however, it could it could improve the customer
Leaving more room for the tourist-customers to walk around and see the other imported packaged products, enhancing their authentic Italian market experience. A third change could be having an employee take the time to talk to the customers. Treating every customer like they are a regular, adds to the experience of visiting a small, family Italian deli. From more conversation, the customer will feel appreciative and hear recommendations from an employee that could lend them to purchasing a product or trying a new menu item. The change could be as small as having the manager go around the seating areas and hearing how the customer feels. Finally, Tino’s could provide samples of a product to their customers. Whether it’s a cube of cheese or a piece of an Italian cookie, customers would enjoy tasting a product. Offering this free sample, helps the customer try one of the many products, which they may have never thought to purchase. Tino’s Delicatessen is doing a great job in creating an authentic and welcoming Italian deli experience. Tino’s Deli faces the challenge of making sure both restaurant and retail patrons are satisfied with their customer