Analyst Performance Improvement

• What does the Performance Improvement group do? How do we add value to the organization?
Performance Improvement evaluates, and then modifies, procedures and processes to increase productivity and efficiency. Performance Improvement adds value to Crown Castle by strategically assessing the who, what, why, when, where and how of current processes and procedures against future solutions, and their impact on our business model and potential growth.
• What is the difference between the Director role and the Business Analyst?
The Director is accountable for detecting best solutions, and implementation for all of the operational components.
The business analyst analyzes and documents area/functional team processes and systems requirements, and
their integration with technology.
• If given the role, what would you bring to the role? i.e. what differentiates you from other candidates?

My collaborative and down to earth style is what differentiates me from the other candidates. I appreciate my business partners’ time and knowledge, and maintaining the integrity of our business outcomes. My teacher/motivator approach allows me to quickly develop a rapport, as well as challenge and/or advocate solutions without slowing down development and implementation. That said, I won’t hesitate to have hard conversations that are timely, direct, concise and professional.