ASIA PACIFIC UNIVERSITY COLLEGE OF TECHNOLOGY
ASIA PACIFIC UNIVERSITY COLLEGE OF TECHNOLOGY & INNOVATION
Level 2
CT056-3.5-2 Requirements Engineering
Project Specification
WAITERS ON WHEELS: COMPUTERIZED DELIVERY TRACKING SYSTEM
Waiters on Wheels are a restaurant meal-delivery service started in 1997 by Sue and Tom Bickford. The Bickfords both worked for restaurants while in college and always dreamed of opening their own restaurant. But unfortunately, the initial investment was always out of reach. The Bickfords noticed that many restaurants offer takeout food, and some restaurants, primarily pizzerias, offer home delivery service. Many people they met, however, seemed to want home delivery service but with a more complete food selection.
Waiter on Wheels was conceived as the best of both worlds for Sue and Tom – a restaurant service but without the high initial investment. The Bickfords contracted with a variety of well-known restaurants in town to accept orders from customers and to deliver the complete meals. After the restaurant prepares the meal to order, it charges Waiters on Wheels a wholesale price, and the customer pays retail plus a service charge and tip. Waiters on Wheels started modestly, with only two restaurants and one delivery driver working the dinner shift. Business rapidly expanded, and the Bickfords realized they needed a customer computer system to support their business operations. They hired your consultant firm to help them define what sort of a system they needed.
Sue described the current system as such “When a customer calls in wanting to order, I need to record it and get the information to the right restaurant. I need to know which driver to ask to pick up the order, so I need drivers to call in and tell me when they are free. Sometimes customers call back wanting to change their orders, so I need to get my hands on the original order and notify the restaurant to make the change.”
Tom continued, “The drivers get the copy of the bill directly from the restaurant when
Level 2
CT056-3.5-2 Requirements Engineering
Project Specification
WAITERS ON WHEELS: COMPUTERIZED DELIVERY TRACKING SYSTEM
Waiters on Wheels are a restaurant meal-delivery service started in 1997 by Sue and Tom Bickford. The Bickfords both worked for restaurants while in college and always dreamed of opening their own restaurant. But unfortunately, the initial investment was always out of reach. The Bickfords noticed that many restaurants offer takeout food, and some restaurants, primarily pizzerias, offer home delivery service. Many people they met, however, seemed to want home delivery service but with a more complete food selection.
Waiter on Wheels was conceived as the best of both worlds for Sue and Tom – a restaurant service but without the high initial investment. The Bickfords contracted with a variety of well-known restaurants in town to accept orders from customers and to deliver the complete meals. After the restaurant prepares the meal to order, it charges Waiters on Wheels a wholesale price, and the customer pays retail plus a service charge and tip. Waiters on Wheels started modestly, with only two restaurants and one delivery driver working the dinner shift. Business rapidly expanded, and the Bickfords realized they needed a customer computer system to support their business operations. They hired your consultant firm to help them define what sort of a system they needed.
Sue described the current system as such “When a customer calls in wanting to order, I need to record it and get the information to the right restaurant. I need to know which driver to ask to pick up the order, so I need drivers to call in and tell me when they are free. Sometimes customers call back wanting to change their orders, so I need to get my hands on the original order and notify the restaurant to make the change.”
Tom continued, “The drivers get the copy of the bill directly from the restaurant when