Attachment 1 
EMPLOYEE’S SATISFACTION FROM HUMAN RESOURCE
MANAGEMENT PRACTICES IN AIRLINES INDUSTRY IN INDIA: A
COMPARATIVE STUDY OF AIR INDIA AND JET AIRWAYS
Sana Deeba*
ABSTRACT
Human Resource is considered to be an important asset very essential in the organization's well-being.
The success of any organization in long term depends on the human resource. Though organizations are run by combination of human and material resource but of course it is the contentment of human factor which makes sure the effective utilization of other resource which than contributes in the growth index of the organizations. Human Resource Management in a growing economy like India is the need of the time and undoubtedly, Airlines Industry is the most effective instrument for India's economic development, for which developing Human Resources for this industry has become essential to achieve the national objectives. So, the quality of airlines services and the objectives in achieving the socio-economic goals are highly dependent on the employees who deliver the services. This study compares the employee’s satisfaction from human resource management (HRM) practices in airlines industry in India by undertaking a comparative study of Air India and Jet Airways. The investigation is based on a questionnaire survey of 105 employees of airlines companies in India (Air India=62; Jet Airways=43).
The key areas of analysis include Human Resource Planning, Recruitment and Selection, Training and
Development, Promotion and Transfer, Performance Appraisal and Employees Participation. The
Statistical tools like mean, standard deviation and t-test was used to analyze the data. The result of t-test showed that the satisfaction level of employees differ significantly on the Human Resource Planning,
Recruitment and Selection, Training and Development, Promotion and Transfer, Performance Appraisal and Employees Participation between Air India and Jet Airways. The paper ends by offering useful suggestions to the
MANAGEMENT PRACTICES IN AIRLINES INDUSTRY IN INDIA: A
COMPARATIVE STUDY OF AIR INDIA AND JET AIRWAYS
Sana Deeba*
ABSTRACT
Human Resource is considered to be an important asset very essential in the organization's well-being.
The success of any organization in long term depends on the human resource. Though organizations are run by combination of human and material resource but of course it is the contentment of human factor which makes sure the effective utilization of other resource which than contributes in the growth index of the organizations. Human Resource Management in a growing economy like India is the need of the time and undoubtedly, Airlines Industry is the most effective instrument for India's economic development, for which developing Human Resources for this industry has become essential to achieve the national objectives. So, the quality of airlines services and the objectives in achieving the socio-economic goals are highly dependent on the employees who deliver the services. This study compares the employee’s satisfaction from human resource management (HRM) practices in airlines industry in India by undertaking a comparative study of Air India and Jet Airways. The investigation is based on a questionnaire survey of 105 employees of airlines companies in India (Air India=62; Jet Airways=43).
The key areas of analysis include Human Resource Planning, Recruitment and Selection, Training and
Development, Promotion and Transfer, Performance Appraisal and Employees Participation. The
Statistical tools like mean, standard deviation and t-test was used to analyze the data. The result of t-test showed that the satisfaction level of employees differ significantly on the Human Resource Planning,
Recruitment and Selection, Training and Development, Promotion and Transfer, Performance Appraisal and Employees Participation between Air India and Jet Airways. The paper ends by offering useful suggestions to the
References: 1. Absar, M.M.N. and Mahmood, M., (2011). New HRM Practices in the Public and Private Sector Industrial Enterprises of Bangladesh: A Comparative Assessment, International Review of 3. Appelbaum, S. H. (2003). Human Resource Management In The Global Civil Aviation Industry: A Survey And Analysis Of Recruitment 7. Harel, G.H. and Tzafrir, S.S. (2001). HRM Practices in the Public and Private Sectors: Differences and Similarities, Public Administration Quarterly, Vol