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Bad News
BAD NEWS LETTER

JOEL MARTINEZ

STRAYER UNIVERSITY

IHOP

8785 Centreville Rd.
Manassas, VA 20110
October 25, 2012
Josh Carter
231 Liberty Avenue
Manassas, VA 20110

Dear Mr. Carter:
Pet Friendly Restaurant Policy
Our motto at IHOP is “Come Hungry, Leave Happy”. It is not just a saying but also an idea that we hope is validated with each one of our customers. We take pride in satisfying our customers and in making their dining experience with us a pleasurable one. IHOP constantly listens to each customer when it comes to implementing change in our services and restaurants.
Your suggestion of converting our facility into a pet friendly restaurant has been discussed in our most recent board meeting. The idea of allowing your pets to join you in our restaurants poses some concerns that were addressed. Sanitation concerns were at the top of our list as it relates to the pet hair and potential fleas, ticks and other diseases that our four legged friends can be carrying. In addition, we must take into consideration all of our customers needs and the fact that some may have allergies and/or be afraid of animals. While we want to improve your dining experience as well, we have to cater to the dining experience of everyone and make the best decision for the majority of our customers. Based upon these concerns, we are unable to accommodate your request to become a pet friendly facility.
However, during our board meeting, we did take some time to compose a proposal to submit to our corporate office to invest in adding an outdoor seating area at this location. If the proposal is approved, we would be able and willing to implement a pet friendly policy in this seating area.

We hope that you will continue to “Come Hungry and Leave Happy” on your future visits with us. Please use the enclosed coupon for 10% off of your next meal with us
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