Bcom 275 Exam Study Guide
BCOM/275 Sample Final Examination
This Sample Examination represents the Final Examination that students complete in Week Five. As in the following Sample Examination, the Final Examination includes questions that assess the course objectives. Both the Sample Examination and the Final Examination include five questions per course objective.
Refer to the questions in the following Sample Examination to represent the type of questions in the Final Examination. Refer to the weekly readings and content outlines for each week as study references for the Final Examination.
Week One: The Communication Process
Objective: Explain the steps in the communication process.
1. The goal of effective communication is a. providing feedback b. achieving shared understanding c. sending and receiving messages d. influencing others
2. Which step in the communication process requires you to track action items?
a. Analyze the audience
b. Identify key points
c. Identify need and purpose
d. Feedback/Follow-Up
3. If a person is trying to anticipate the response someone may have to his or her message, he or she should pay close attention to this step in the communication process:
a. Identify need and purpose.
b. Identify key points.
c. Validate reception and comprehension.
d. Analyze the audience.
4. This type of noise occurs when you do not understand the speaker’s words or gestures:
a. Semantic
b. External
c. Internal
d. Miscommunication
5. The process of changing symbols into thoughts is called
a. sending
b. decoding
c. encoding
d. channeling
Objective: Describe the roles of listening and responding in the communication process.
6. When your response is designed to reassure, pacify, or comfort, you are using this type of response.
a. Evaluating
b. Supporting
c. Interpreting
d. Questioning
7. The combination of physical and mental presence is frequently referred to as
a. hearing
b.
This Sample Examination represents the Final Examination that students complete in Week Five. As in the following Sample Examination, the Final Examination includes questions that assess the course objectives. Both the Sample Examination and the Final Examination include five questions per course objective.
Refer to the questions in the following Sample Examination to represent the type of questions in the Final Examination. Refer to the weekly readings and content outlines for each week as study references for the Final Examination.
Week One: The Communication Process
Objective: Explain the steps in the communication process.
1. The goal of effective communication is a. providing feedback b. achieving shared understanding c. sending and receiving messages d. influencing others
2. Which step in the communication process requires you to track action items?
a. Analyze the audience
b. Identify key points
c. Identify need and purpose
d. Feedback/Follow-Up
3. If a person is trying to anticipate the response someone may have to his or her message, he or she should pay close attention to this step in the communication process:
a. Identify need and purpose.
b. Identify key points.
c. Validate reception and comprehension.
d. Analyze the audience.
4. This type of noise occurs when you do not understand the speaker’s words or gestures:
a. Semantic
b. External
c. Internal
d. Miscommunication
5. The process of changing symbols into thoughts is called
a. sending
b. decoding
c. encoding
d. channeling
Objective: Describe the roles of listening and responding in the communication process.
6. When your response is designed to reassure, pacify, or comfort, you are using this type of response.
a. Evaluating
b. Supporting
c. Interpreting
d. Questioning
7. The combination of physical and mental presence is frequently referred to as
a. hearing
b.