CU679 Communicate in a business environment Part 2
3.1 Describe ways of verbally presenting information and ideas clearly
3.2 Explain ways of making contributions to discussion that help to move them forward
3.3 Describe methods of active listening
3.4 Explain the purpose of summarising verbal communications
4.1 Describe ways of getting feedback on communications
4.2 Explain the purpose of using feedback to develop communication skills
Describe ways of verbally presenting information and ideas clearly to present any information or ideas I need clearly I often use simple language and short sentences this makes it easier for everybody to understand. Also I present the information is a variety of ways as some people understand things and concepts in different ways. For example; some people understand by hearing or seeing. Before I present any information or ideas I always plan out what I want to say, I often also take out any information that is not necessary. I also use active and personal language like ‘’you’ and ‘we’’.
Explain ways of making contributions to discussion that help to move them forward
To make conversation move forward, I often learn to listen to people and give importance for everybody’s ideas. This way I can make positive contributions that can lead to further discussion. I also often do not make a contribution to a subject who isn’t positive or may not affect me or my work.
Describe methods of active listening
In order to perform within LSG and to develop my skills listening is one the most important skills I should obtain. As it will portray the quality of my relationship with my team and clients. Listening is important as I need to often obtain information from others to learn new things.
Methods of active listening include:
Listening calmly without interrupting, so that I let the other person speak and show them that I care and respect them
Asking others to repeat if I do not understand anything, in order to avoid mistakes
Taking notes of important points, so that I do not forget or miss out on
3.2 Explain ways of making contributions to discussion that help to move them forward
3.3 Describe methods of active listening
3.4 Explain the purpose of summarising verbal communications
4.1 Describe ways of getting feedback on communications
4.2 Explain the purpose of using feedback to develop communication skills
Describe ways of verbally presenting information and ideas clearly to present any information or ideas I need clearly I often use simple language and short sentences this makes it easier for everybody to understand. Also I present the information is a variety of ways as some people understand things and concepts in different ways. For example; some people understand by hearing or seeing. Before I present any information or ideas I always plan out what I want to say, I often also take out any information that is not necessary. I also use active and personal language like ‘’you’ and ‘we’’.
Explain ways of making contributions to discussion that help to move them forward
To make conversation move forward, I often learn to listen to people and give importance for everybody’s ideas. This way I can make positive contributions that can lead to further discussion. I also often do not make a contribution to a subject who isn’t positive or may not affect me or my work.
Describe methods of active listening
In order to perform within LSG and to develop my skills listening is one the most important skills I should obtain. As it will portray the quality of my relationship with my team and clients. Listening is important as I need to often obtain information from others to learn new things.
Methods of active listening include:
Listening calmly without interrupting, so that I let the other person speak and show them that I care and respect them
Asking others to repeat if I do not understand anything, in order to avoid mistakes
Taking notes of important points, so that I do not forget or miss out on