A Report on the Role of Managers
Role of managers
Report
By
Caroline McNaught
Role of managers
Report
By
Caroline McNaught
CONTENTS * Analyse Jess’s role as manager of the Customer Engagement team using appropriate management and leadership theories. * Analyse how assertiveness, influencing and negotiating techniques could be used with reference to specific team members and show why the techniques proposed might be effective in this situation. * Identify potential sources of conflict within her team and the effects of these conflicts. Provide techniques to assist Jess in the management of these conflicts. * Consider approaches to managing meetings and make suggestions that may help Jess in her management and conduct of team meetings. * Outline techniques that may help Jess manage her time. * Identify and deal with the stress that Jess currently faces. * Provide approaches that may assist Jess in managing problems and enhance her decision making skills. * References
Introduction My name is Caroline McNaught and currently I am a mentor for Jess Green who is a newly appointed manager for the New Customer Engagement team of Balance Banking PLC. I have been asked to write a report regarding Jess’s role as manager and some of the obstacles that have been getting in the way of her being able to do her job efficiently. These include lifting team morale, managing conflicts within her team, approaches to managing meetings, time management and dealing with stress. The aim of this report is to inform Jess of some techniques that can be used effectively to help her in her new position.
Analyse Jess’s role as manager of the Customer Engagement team using appropriate management and leadership theories. Jess’s role as manager is to ensure that the performance of her team is geared towards achieving the strategic objectives of the organisation. These are: * To achieve financial security and return to profit.
Report
By
Caroline McNaught
Role of managers
Report
By
Caroline McNaught
CONTENTS * Analyse Jess’s role as manager of the Customer Engagement team using appropriate management and leadership theories. * Analyse how assertiveness, influencing and negotiating techniques could be used with reference to specific team members and show why the techniques proposed might be effective in this situation. * Identify potential sources of conflict within her team and the effects of these conflicts. Provide techniques to assist Jess in the management of these conflicts. * Consider approaches to managing meetings and make suggestions that may help Jess in her management and conduct of team meetings. * Outline techniques that may help Jess manage her time. * Identify and deal with the stress that Jess currently faces. * Provide approaches that may assist Jess in managing problems and enhance her decision making skills. * References
Introduction My name is Caroline McNaught and currently I am a mentor for Jess Green who is a newly appointed manager for the New Customer Engagement team of Balance Banking PLC. I have been asked to write a report regarding Jess’s role as manager and some of the obstacles that have been getting in the way of her being able to do her job efficiently. These include lifting team morale, managing conflicts within her team, approaches to managing meetings, time management and dealing with stress. The aim of this report is to inform Jess of some techniques that can be used effectively to help her in her new position.
Analyse Jess’s role as manager of the Customer Engagement team using appropriate management and leadership theories. Jess’s role as manager is to ensure that the performance of her team is geared towards achieving the strategic objectives of the organisation. These are: * To achieve financial security and return to profit.
References: Administration Industrielle et Generale. Henri Fayol (1916) Mintzberg on Management: Inside our Strange World of Organisations. Henry Mintzberg. (1990). What effective managers really did? John Kotter. (1999). The Reality of Management Third Edition (Buttersworth Heinemann 1997). Rosemary Stewart.