Benihana of Tokyo
Assignment Questions
Q.01 Considerable success has been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it?
TQM places quality responsibility on all members of the organization; this is opposed to the earlier models of ‘quality control’ where such responsibility was effectively confined to one particular organizational sector. So considering this, for Benihana restaurant it is not only the responsibility of the top management Rocky but of the entire team. TQM emphasis on the organization’s input , process and people , the team work and team involvement and empowerment is key beside clear vision mission and strategic objective.
TQM should be practiced in all activities by management, chefs, waiters ,front door staff , cleaning staff ,marketing , material and contracts people and all other involved in design , production and delivery of the goods and services. The main benefits of implementing TQM at Benihana is customer satisfaction and achieving organizational objectives. As a end product result, high quality goods and services will meet and exceed the customer needs and also comply with service and product design (quality conformance ).
TQM will help Benihana in better understanding of customer needs and design the service based on the requirements. This will help Benihana, to design processes that facilitates doing the right job even during first time, and track the results. Extending quality participation to the supplier will help Benihana to increase business and reduce losses by eliminating wasteful practices, which in end leads to increase market share and profit. In Benihana restaurant the business focus is on human as a key input source, implementing TQM and Synergy will have a great positive impact on the service being delivered.
TQM is particularly appropriate for Benihana, since the company already adopts a holistic model in
Q.01 Considerable success has been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it?
TQM places quality responsibility on all members of the organization; this is opposed to the earlier models of ‘quality control’ where such responsibility was effectively confined to one particular organizational sector. So considering this, for Benihana restaurant it is not only the responsibility of the top management Rocky but of the entire team. TQM emphasis on the organization’s input , process and people , the team work and team involvement and empowerment is key beside clear vision mission and strategic objective.
TQM should be practiced in all activities by management, chefs, waiters ,front door staff , cleaning staff ,marketing , material and contracts people and all other involved in design , production and delivery of the goods and services. The main benefits of implementing TQM at Benihana is customer satisfaction and achieving organizational objectives. As a end product result, high quality goods and services will meet and exceed the customer needs and also comply with service and product design (quality conformance ).
TQM will help Benihana in better understanding of customer needs and design the service based on the requirements. This will help Benihana, to design processes that facilitates doing the right job even during first time, and track the results. Extending quality participation to the supplier will help Benihana to increase business and reduce losses by eliminating wasteful practices, which in end leads to increase market share and profit. In Benihana restaurant the business focus is on human as a key input source, implementing TQM and Synergy will have a great positive impact on the service being delivered.
TQM is particularly appropriate for Benihana, since the company already adopts a holistic model in