Bsbwor501 Final Exam

The process of social construction of reality involves the following:
Choose one answer.
a. Human routinizations, significations, and institutions.
b. Human typifications, significations, and institutions. x c. Human significations, routinizations, and institutions.
d. Human routinizations, typifications, and institutions.
Question
2
Marks: 1
Tactics are the concrete actions that are taken to implement a strategy. Answer: xTrue False

Question
3
Marks: 1
Expert power is
Choose one answer.
a. Influence based on the target_s belief that the power holder possesses supe x b. Influence based on the potential use of informational resources, including ra
c. Influence based on the target_s identification with, attraction to, or respect
d.
The capacity to threaten and punish those who do not comply with requests
Question
4
Marks: 1
The flattening of hierarchies and pressure for companies to improve productivity to remain competitive have made interpersonal relationships and the ability to maintain them more crucial than ever in the modern business world.
Answer:
xTrue
False
Question
5
Marks: 1
Berger and Luckmann argued that all knowledge, including the most

basic, taken-for-granted common sense knowledge of everyday reality, is derived from and maintained by social interactions.
Answer:
xTrue
False
Question
6
Marks: 1
The distinction between leadership and management is that leaders coordinate and organize activities while managers influence people.
Answer:
True xFalse Question
7
Marks: 1
According to Rosabeth Moss Kanter, the work of a manager has changed from a focus on communication to an emphasis on planning, organizing, and coordinating.
Answer:
xTrue
False
Question
8
Marks: 1
According to Kotter, the functions of management are to produce order and consistency through all of the following, EXCEPT:
Choose one answer. x a. Planning and budgeting
b. Establishing direction
c. Organizing and staffing
d. Controlling and problem solving
Question
9
Marks: 1
A strategic approach to communication has become of greater importance in recent years for all of the following reasons, EXCEPT:
Choose one answer.
a. Better educated management personnel.
b. Evolution of our understanding of the process of communication.

x

c. Changes in the workplace due to globalization and increased competition
d. A greater appreciation for the centrality of communication in terms of its rol

Question
10
Marks: 1
Reward power is
Choose one answer.
a. The capability of controlling the distribution of rewards given or offered the t x b. Influence based on the target_s identification with, attraction to, or respect
c. Authority that derives from the power holder_s legitimate right to require an
d. The capacity to threaten and punish those who do not comply with requests
Question
11
Marks: 1
Because of its focus on relationships and ethics, the best model of communication for the modern workplace is
Choose one answer.
a. communication as transactional process x b. communication as information transfer
c. communication as dialogic process
d. communication as strategic control
Question
12
Marks: 1
Challenges to our ability to make ethical and logical decisions when faced with a persuasive situation include all of the following, EXCEPT:
Choose one answer.
a. Our self-awareness
b. Our perceptual mindsets x c. Confirmation bias
d. Our thinking style
Question
13
Marks: 1
Making inferential errors is a tendency to distort information that contradicts our currently held beliefs and attitudes.
Answer:
True xFalse Question
14
Marks: 1
The primary weakness of the communication as transactional process model is the assumption of the possibility of reaching shared meaning.
Answer:
xTrue
False
Question
15
Marks: 1
Sources of inferential errors include all of the following, EXCEPT:
Choose one answer. x a. A faulty information base or misinformation
b. Vividness
c. Causation
d. A seriously limited information base
Question
16
Marks: 1
Critical thinkers actively seek alternative hypotheses, explanations, conclusions and sources and are open to them.
Answer:
xTrue
False
Question
17
Marks: 1
Dialogue means that there are always multiple interpretations of any situation and that no one person can control those interpretations, try as he or she might.
Answer:
xTrue
False
Question
18
Marks: 1
The ____ model assumes that one person can transmit the information in his or her head without distortion or personal interpretation to another. Choose one answer.
a. Communication as transactional process
b. Communication as dialogic process
c. Communication as strategic control x d. Communication as information transfer
Question
19
Marks: 1
____ means that there are always multiple interpretations of any situation and that no one person can control those interpretations, try as he or she might.
Choose one answer. x a. Authentic dialog
b. Ethnocentrism
c. Universality
d. Plurality

Question
20
Marks: 1
The major criticism of the communication as strategic control model includes all of the following EXCEPT:
Choose one answer.
a. It lacks recognition that communication choices are socially, politically, and
b. It can lead to communicative practices that ignore the goals of clarity and h x c. It assumes that communication is a tool that individuals use to control their
d. It recognizes that people should not be expected to communicate in any obj
Question
21
Marks: 1
The ____ model acknowledges that both senders and receivers are active and simultaneous interpreters of messages as well as recognizes the importance of feedback, particularly of the nonverbal type, in meaning making.
Choose one answer. x a. Communication as information transfer
b. Communication as dialogic process
c. Communication as transactional process
d. Communication as strategic control
Question
22

Marks: 1
Communication as monologue is characterized by such attributes as trust, lack of pretense, humility, respect, directness, openmindedness, honesty, concern for others, non-manipulative intent, equality, and acceptance of others as individuals with intrinsic worth, regardless of differences of opinion or belief.
Answer:
xTrue
False

Question
23
Marks: 1
The dialogic model of communication
Choose one answer.
a. Assumes that communication is a tool used for controlling their environment x b. Acknowledges that both senders and receivers are active and simultaneous
c. Assumes that one person can transmit the information in his or her head wit
d. Attempts to deal with the contested nature of communication as well as reco others. Question
24
Marks: 1
The major criticism of the communication as strategic control approach is that it recognizes that people should not be expected to communicate in any objectively rational way.
Answer:
xTrue
False
Question
25
Marks: 1
Self-awareness is the idea that you behave and see yourself in ways that are consistent with how others see you.
Answer:
xTrue
False
Question
26
Marks: 1
____ is an honest understanding of the self, including your attitudes,

values, beliefs, strengths, and weaknesses.
Choose one answer.
a. Egocentrism x b. Self-awareness
c. Self-esteem
d. Confidence
Question
27
Marks: 1
Intrapersonal intelligence is the capacity to form an accurate model of oneself and to be able to use that model to operate effectively in life.
Answer:
xTrue
False
Question
28
Marks: 1
The more common way of processing information is absorbing it, which is a passive process that requires little thinking
Answer:
xTrue
False

Question
29
Marks: 1
Barnlund offers three types of communication, including all of the following, EXCEPT:
Choose one answer.
a. Facilitative communication in which words are used to inform, to enlarge per independence of meaning.
b. Messages of an exploitative sort in which words are arranged to filter the inf one meaning becomes attractive or appropriate. x c. Messages that are completely off the topic of conversation.
d. Messages whose intent is to coerce others.
Question
30
Marks: 1
The communication as information transfer model ignores the effects of distortion on information transfer or the multiple possible interpretations that a receiver might make of a message.

Answer: xTrue False
Question
31
Marks: 1
In the examples below, all are cases in which an individual is primarily communicating to inform, EXCEPT:
Choose one answer.
a. You tell an employee how to operate the copy machine. x b. You describe a customer call to your supervisor to learn what to do next.
c. You write a letter of application to accompany your resume
d. You tell a customer how to fill out a form.
Question
32
Marks:
1
In the business world, almost all communication is persuasive.
Answer:
xTrue
False
Question
33
Marks: 1
According to Conger, in our culture, we believe that people make decisions based upon reason; therefore, it is unnecessary to consider emotional needs when attempting to persuade.
Answer:
xTrue
False
Question
34
Marks: 1
Advocacy, or the process of championing ideas, proposals, actions, or people to those above you in an organization, involves all of the following steps, EXCEPT:
Choose one answer.
a. Determining why your boss should care
b. Tailoring your argument to your boss_s style and characteristics x c. Clearly stating your needs and preferences
d. Building coalitions

Question
35
Marks: 1
According to Conger, people with high credibility on the relationship side have demonstrated that they have all of the following characteristics, EXCEPT:
Choose one answer. x a. Are known to be honest, steady, and reliable
b. Can be trusted to listen and to work in the best interests of others
c. Have consistently shown strong emotional character and integrity
d. Exhibit mood extremes or inconsistent performance
Question
36
Marks: 1
An employee criticizes the boss_s "pet" development program in a meeting and is fired on the spot for her remarks. This is an example of
____ communication.
Choose one answer.
a. Destructive
b. Deceptive x c. Intrusive
d. Coercive
Question
37
Marks: 1
Conger_s model of persuasion includes all of the following steps,
EXCEPT:
Choose one answer.
a. Establish credibility x b. Inform the other of your needs
c. Frame for common ground
d. Connect emotionally
Question
38
Marks: 1
Conger attempts to reconceptualize our understanding of persuasion from simply the act of convincing and selling to one of persuasion as
Choose one answer.
a. Strategy xx b. Learning and negotiating

c. Valuing and nurturing relationships
d. Becoming an expert in your field
Question
39
Marks: 1
People do not respond well to negative, threatening, or punishing strategies to gain compliance.
Answer:
xTrue
False
Question
40
Marks: 1
The four dimensions of interpersonal dominance include all of the following, EXCEPT
Choose one answer.
a. Social focus x b. Self assurance
c. Conversational control and panache
d. Persuasiveness and poise

Question
41
Marks: 1
The four purposes of business communication are
Choose one answer. x a. To inform, to entertain, to persuade, and to convey goodwill through establi
b. To inform, to persuade, to entertain, and to establish credibility
c. To inform, to entertain, to sell, and to deliberate
d. To inform, to persuade, to convey goodwill, and to establish credibility
Question
42
Marks: 1
Tactics, such as arguing without support, using persistence and repetition, threatening, and manipulation, were found to be effective when used by subordinates who were attempting to influence their supervisors. Answer: xTrue False

Question
43
Marks: 1
____ is the power that a person has to affect other people_s thinking or actions.
Choose one answer.
a. Self assurance x b. Poise
c. Influence
d. Persuasion
Question
44
Marks: 1
People who are more sensitive to others and who are more adaptive are more likely to engage in further attempts to influence when resistance is met.
Answer:
xTrue
False
Question
45
Marks: 1
According to Conger, people with high credibility have demonstrated over time that they can be trusted to listen and to work in the best interest of others.
Answer:
xTrue
False
Question
46
Marks: 1
Entertainment is highly emphasized in communication for business purposes. Answer: xTrue False
Question
47
Marks: 1
Assertive communication behaviors include those perceived as

hurtfully expressive, self-promoting, and assuming control over the choices of others.
Answer:
xTrue
False
Question
48
Marks: 1
Factors that help to build credibility include expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image.
Answer:
xTrue
False
Question
49
Marks: 1
____ is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them.
Choose one answer. x a. Intrapersonal intelligence
b. Intrapersonal communication
c. Interpersonal intelligence
d. High self-monitoring
Question
50
Marks: 1
Trust is the ability to adhere to a strong set of moral or ethical principles regardless of the situation or the pressures that come to bear. Answer: xTrue False