Be Able to Meet the Commmunication and Language Needs
Barriers to communication
There are three main ways in which communication can become blocked:
■ If a person is unable to see, hear or otherwise receive the message.
■ If a person is unable to make sense of the message.
■ If a person misunderstands the message.
Message not received
The first kind of block where people do not receive the communication includes:
■ visual disabilities
■ hearing disabilities
■ environmental problems such as poor lighting, noisy environments, speaking from too far away.
People may not be able to sense a message - this is known as sensory deprivation. Visual and hearing disabilities may result in a person having feelings of isolation.
Message makes no sense
This may be as a result of the following:
■ The use of different languages including foreign languages and signed languages.
■ The use of different aspects of language such as. jargon - technical language slang - language that only certain groups of people use dialect - people from different areas make different sounds when they speak acronyms - initials that stand for words, such as GSCC (General Social Care Council).
■ The person receiving the message has physical and intellectual disabilities such as memory loss or learning disability.
Message misunderstood
The reasons for misunderstanding a message include:
■ Cultural differences - different cultures interpret non-verbal and verbal messages and humour in different ways. Assumptions about ethnic group, gender, disability and other groupings can lead to stereotyping and misunderstanding.
■ Emotional issues - very angry or very happy people may misinterpret communication from others. Aggression, distress or inappropriate behaviour may lead to misunderstanding.
■ Social setting - statements and behaviour that are understood by friends and family may not be understood by strangers. People might use different types of language in different
There are three main ways in which communication can become blocked:
■ If a person is unable to see, hear or otherwise receive the message.
■ If a person is unable to make sense of the message.
■ If a person misunderstands the message.
Message not received
The first kind of block where people do not receive the communication includes:
■ visual disabilities
■ hearing disabilities
■ environmental problems such as poor lighting, noisy environments, speaking from too far away.
People may not be able to sense a message - this is known as sensory deprivation. Visual and hearing disabilities may result in a person having feelings of isolation.
Message makes no sense
This may be as a result of the following:
■ The use of different languages including foreign languages and signed languages.
■ The use of different aspects of language such as. jargon - technical language slang - language that only certain groups of people use dialect - people from different areas make different sounds when they speak acronyms - initials that stand for words, such as GSCC (General Social Care Council).
■ The person receiving the message has physical and intellectual disabilities such as memory loss or learning disability.
Message misunderstood
The reasons for misunderstanding a message include:
■ Cultural differences - different cultures interpret non-verbal and verbal messages and humour in different ways. Assumptions about ethnic group, gender, disability and other groupings can lead to stereotyping and misunderstanding.
■ Emotional issues - very angry or very happy people may misinterpret communication from others. Aggression, distress or inappropriate behaviour may lead to misunderstanding.
■ Social setting - statements and behaviour that are understood by friends and family may not be understood by strangers. People might use different types of language in different