Business Communications Report on Oral Commuications in the Workplace
Right Impact Solutions
2012
BUSINESS COMMUNICATIONS
Report on Oral Communications within the Workplace
Author: Quan Chek Kai
Prepared for:
Management,
National University of Singapore
Prepared by :
Right Impact Solutions
Table of Contents Executive Summary iii 1. Introduction 1 1.1 Background 1 1.2 Problems, Purpose and Questions 1 1.2.1 Problem 1 1.2.2 Purpose 1 1.2.3 Questions 1 1.3 Scope 1 1.4 Limitations 1 1.5 Sources and Methods 1 1.6 Report Organisation 2 2. Findings 3 2.1 Lack of Adequate Oral Communications Skills within the Workplace 3 2.2 Aspects of Oral Communication Needed in the Workplace 5 2.3 Oral Communications Skills Needed in the Workplace 7 3. Conclusions 9 3.1 Need to Improve Oral Communication Skills within the Workplace 9 3.2 Lack of Ability to Convey Ideas Clearly 9 3.3 Lack of Ability to Express Ideas Convincingly 9 3.4 Need for Clarity of Content 9 3.5 Need for Confidence in Oral Communications 9 4. Recommendations 10 4.1 Change in NUS Curriculum 10 4.2 Creating Student Forums 10 References iv Appendix v
Executive Summary
Feedback was received from NUS Management concerning problems with oral communications within the workplace. In their effort to find out more about this problem, as well as to gather recommendations to solve it, they have authorized Right Impact Solutions to compile this report on oral communications within the workplace. The data used in analysis of the issues studied in this report came from the Temasek - Centre for English Language Communication, National University of Singapore (Temasek-CELC) (Temasek-CELC, 2010) Workplace Survey.
This report found out that oral communication skills within the workplace were indeed important, as well as lacking. This report further found that there were specific aspects and skills of oral communications that should be focused on, namely: * Ability to articulate ideas clearly * Ability to express ideas
2012
BUSINESS COMMUNICATIONS
Report on Oral Communications within the Workplace
Author: Quan Chek Kai
Prepared for:
Management,
National University of Singapore
Prepared by :
Right Impact Solutions
Table of Contents Executive Summary iii 1. Introduction 1 1.1 Background 1 1.2 Problems, Purpose and Questions 1 1.2.1 Problem 1 1.2.2 Purpose 1 1.2.3 Questions 1 1.3 Scope 1 1.4 Limitations 1 1.5 Sources and Methods 1 1.6 Report Organisation 2 2. Findings 3 2.1 Lack of Adequate Oral Communications Skills within the Workplace 3 2.2 Aspects of Oral Communication Needed in the Workplace 5 2.3 Oral Communications Skills Needed in the Workplace 7 3. Conclusions 9 3.1 Need to Improve Oral Communication Skills within the Workplace 9 3.2 Lack of Ability to Convey Ideas Clearly 9 3.3 Lack of Ability to Express Ideas Convincingly 9 3.4 Need for Clarity of Content 9 3.5 Need for Confidence in Oral Communications 9 4. Recommendations 10 4.1 Change in NUS Curriculum 10 4.2 Creating Student Forums 10 References iv Appendix v
Executive Summary
Feedback was received from NUS Management concerning problems with oral communications within the workplace. In their effort to find out more about this problem, as well as to gather recommendations to solve it, they have authorized Right Impact Solutions to compile this report on oral communications within the workplace. The data used in analysis of the issues studied in this report came from the Temasek - Centre for English Language Communication, National University of Singapore (Temasek-CELC) (Temasek-CELC, 2010) Workplace Survey.
This report found out that oral communication skills within the workplace were indeed important, as well as lacking. This report further found that there were specific aspects and skills of oral communications that should be focused on, namely: * Ability to articulate ideas clearly * Ability to express ideas
References: Temasek-CELC (2010), CELC-Temasek Workplace Survey, retrieved 1st October, 2012 from course.nus.sg: http://courses.nus.edu.sg/course/elcttr/ES2002/ES2002_August2010/ES2002_CELCTemasekData.pdf Journal on Business Communications (1997), A Managerial Perspective: Oral Communication Competency is Most Important for Business Students in the Workplace, retrieved 1st October, 2012 from home.bi.no: http://home.bi.no/fgl96053/orgcom/oral.pdf Harvard Business Review (1998), The Necessary Art of Persuasion, retrieved 1st October, 2012 from Communication Cache: http://www.communicationcache.com/uploads/1/0/8/8/10887248/the_necessary_art_of_persuasion.pdf ACE '04 Proceedings of the Sixth Australasian Conference on Computing Education - Volume 30 (2004), Strategies of Communication Skills Development, retrieved 4th October, 2012 from NUS ACM-DL Library: http://delivery.acm.org/10.1145/980000/979982/p101-gruba.pdf?ip=137.132.3.9&acc=PUBLIC&CFID=123063473&CFTOKEN=92246258&__acm__=1349365954_2c17555844f4b92397e347764fb357a5 Appendix Question 7 from Temasek CELC Survey Question 6 from Temasek-CELC Survey Question 19 from Temasek-CELC Survey Question 16 from Temasek-CELC Survey