Business Ia
Miras international school | Business and Management IA | What are the causes of mass labour turnover in International Publishing House “Yellow Pages” and what motivation theories may be applied to overcome this problem in near future. | | Candidate Name: Umelaila RizviCandidate Number: Word Count: 2000 | 10/12/2012 |
Acknowledgements
I would like to thank:
Mr. S.K Rizvi – the Head of Yellow Pages IBH to discuss the issue of labour turnover and willing to be interviewed
Svetlana Borisovna – the Director of the organization, who helped to carry out the survey and arrange a meeting with several employees
Mr. John Loughrey – to guide through my process of research and support throughout the Internal Assessment
Content
Executive Summary……………………………………………………………………………………………………3
Research Proposal…………………………………………………………………………………………………….....4
Introduction………………………………………………………………………………………………………………….7
Procedure………………………………………………….………………………………………………………….……….7
Main Results and Findings……………..……………………………………………………………………………….8
Analysis and Discussion………………………………………………………………………………………………..14
Recommendations……………………………………………………………………………………………….………16
Appendix……………………………………………………………………………………………………………………18
Executive Summary
This report reviews the main cause of labour turnover in Yellow Pages, the leading publishing company in Kazakhstan. It will put light on the whole organization specifically the Human Resource Management and staff satisfaction. In the end, this paper will suggest motivation theories and plans that the organization may adapt in order to sustain its staff and allow greater efficiency.
The data gathered in this piece of work is mostly first hand, through direct meetings and communication with the members of staff and the owner of this company. Also this paper tries to analyse the main cause of labour turnover through surveys to the employees.
The three motivation theories suggested in this work are: Maslow’s hierarchy of needs;
Acknowledgements
I would like to thank:
Mr. S.K Rizvi – the Head of Yellow Pages IBH to discuss the issue of labour turnover and willing to be interviewed
Svetlana Borisovna – the Director of the organization, who helped to carry out the survey and arrange a meeting with several employees
Mr. John Loughrey – to guide through my process of research and support throughout the Internal Assessment
Content
Executive Summary……………………………………………………………………………………………………3
Research Proposal…………………………………………………………………………………………………….....4
Introduction………………………………………………………………………………………………………………….7
Procedure………………………………………………….………………………………………………………….……….7
Main Results and Findings……………..……………………………………………………………………………….8
Analysis and Discussion………………………………………………………………………………………………..14
Recommendations……………………………………………………………………………………………….………16
Appendix……………………………………………………………………………………………………………………18
Executive Summary
This report reviews the main cause of labour turnover in Yellow Pages, the leading publishing company in Kazakhstan. It will put light on the whole organization specifically the Human Resource Management and staff satisfaction. In the end, this paper will suggest motivation theories and plans that the organization may adapt in order to sustain its staff and allow greater efficiency.
The data gathered in this piece of work is mostly first hand, through direct meetings and communication with the members of staff and the owner of this company. Also this paper tries to analyse the main cause of labour turnover through surveys to the employees.
The three motivation theories suggested in this work are: Maslow’s hierarchy of needs;