Business Management Assignment Chapter 1
Natascha Murphy
Principles of Management-BMGT 1327
Professor Hilburn
October 25, 2014
Chapter 1 Assignment
Interview a manager at any level in an organization, including a retail store or restaurant. Determine which of the 17 managerial roles the manager thinks apply to their job. Provide the examples that support their ideas. Find out which one or two roles the manager thinks are the most important and explain why. Provide the person's name, postion, and where they work.
For this assignment, I interviewed Sidney Stuckey, who is a Sales Manager at Macys Greenspoint, where I currently work. When i interviewed him, I discovered that the does many of the 17 managerial roles on a daily basis. Whether he is acting as a liason to the customers when they are not satisfied with a product or the customer service given to them. His job is to go above and beyond to make sure that the customer is satisfied as well as the companies principles are being followed. A perfect example of this is when a product is advertised in the ad and when the customer comes into the store, the product is either sold out or not carried at that location. Recently, there was a huge sale on Martha Stewart cookware and there was a customer who came into the store looking for it. The customer called and spoke with another associate who assured her that the product was in the store. When the customer arrived at the store, it turned out that the store doesn't carry that specific type of cookware. Naturally, the customer was irate so a manager was requested. When Sidney came over, he profusely apologized and offered to have the cookware shipped to the customers' home free of charge and took a extra 15% off for the inconvience. The customer did not want to wait 5-7 business days as she needed the cookware for a family dinner that day. What Sidney ended up doing was giving the customer a compatible cookware set at the same cost as the Martha Stewart
Principles of Management-BMGT 1327
Professor Hilburn
October 25, 2014
Chapter 1 Assignment
Interview a manager at any level in an organization, including a retail store or restaurant. Determine which of the 17 managerial roles the manager thinks apply to their job. Provide the examples that support their ideas. Find out which one or two roles the manager thinks are the most important and explain why. Provide the person's name, postion, and where they work.
For this assignment, I interviewed Sidney Stuckey, who is a Sales Manager at Macys Greenspoint, where I currently work. When i interviewed him, I discovered that the does many of the 17 managerial roles on a daily basis. Whether he is acting as a liason to the customers when they are not satisfied with a product or the customer service given to them. His job is to go above and beyond to make sure that the customer is satisfied as well as the companies principles are being followed. A perfect example of this is when a product is advertised in the ad and when the customer comes into the store, the product is either sold out or not carried at that location. Recently, there was a huge sale on Martha Stewart cookware and there was a customer who came into the store looking for it. The customer called and spoke with another associate who assured her that the product was in the store. When the customer arrived at the store, it turned out that the store doesn't carry that specific type of cookware. Naturally, the customer was irate so a manager was requested. When Sidney came over, he profusely apologized and offered to have the cookware shipped to the customers' home free of charge and took a extra 15% off for the inconvience. The customer did not want to wait 5-7 business days as she needed the cookware for a family dinner that day. What Sidney ended up doing was giving the customer a compatible cookware set at the same cost as the Martha Stewart