Bussiness Communication
------------------------------------------------- FACULTY OF BUSINESS AND MANAGEMENT
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SEMESTER: JAN 2012
BBKN 3103
BUSINESS COMMUNICATION
MATRICULATION NO : G 12896001 IDENTITY CARD NO. : G/12896 TELEPHONE NO. : 019-3055704 E-MAIL : agnesking08@yahoo.com
LEARNING CENTRE : GREENTOWN LEARNING CENTRE Table Of Contents Page
1. Introduction 3
2. Main Forms Of Communication 4 2.1 Internal Operational Communication 5 2.2 External Operational Communication 6 2.3 Informal Outside Communication 7 2.4 Personal Communication 7
3. Communication Network 8 3.1 Formal Communication Network 8 a) Downward Communication 8 b) Upward Communication 9 c) Horizontal Communication 10 3.2 Informal communication network 10
4. Groups dynamics Communication 11 4.1 Characteristic of Groups 11 4.2 Elements of groups 12 4.3 Function of group dynamics 13
5. Important of good communication between groups 14
6. Three recommendation how group can improve communication 14
7. Conclusion
8. References 13
1. NTRODUCTION
Communication enables human being to work together, understand and create business relationships and opportunities. As such Business requires people with good communication skills which are writing, speaking, listening and interpersonal skills and it becomes major and essential part of business work. The importance of good communication can be divided into 2 which are organisation and individual. As for organization, effective communication can bring increments in productivity, good understanding and harmony among employees, good communication between customer and business associates and most importantly job done efficiently. For the individual is to increase the ability to accomplish assigned task.
In today’s world rapid development of
-------------------------------------------------
SEMESTER: JAN 2012
BBKN 3103
BUSINESS COMMUNICATION
MATRICULATION NO : G 12896001 IDENTITY CARD NO. : G/12896 TELEPHONE NO. : 019-3055704 E-MAIL : agnesking08@yahoo.com
LEARNING CENTRE : GREENTOWN LEARNING CENTRE Table Of Contents Page
1. Introduction 3
2. Main Forms Of Communication 4 2.1 Internal Operational Communication 5 2.2 External Operational Communication 6 2.3 Informal Outside Communication 7 2.4 Personal Communication 7
3. Communication Network 8 3.1 Formal Communication Network 8 a) Downward Communication 8 b) Upward Communication 9 c) Horizontal Communication 10 3.2 Informal communication network 10
4. Groups dynamics Communication 11 4.1 Characteristic of Groups 11 4.2 Elements of groups 12 4.3 Function of group dynamics 13
5. Important of good communication between groups 14
6. Three recommendation how group can improve communication 14
7. Conclusion
8. References 13
1. NTRODUCTION
Communication enables human being to work together, understand and create business relationships and opportunities. As such Business requires people with good communication skills which are writing, speaking, listening and interpersonal skills and it becomes major and essential part of business work. The importance of good communication can be divided into 2 which are organisation and individual. As for organization, effective communication can bring increments in productivity, good understanding and harmony among employees, good communication between customer and business associates and most importantly job done efficiently. For the individual is to increase the ability to accomplish assigned task.
In today’s world rapid development of