Case Analysis Of John's Food Court

Background and Settings The food court is a fast growing soft drinks and delicious cookies outlet with an overall manager, two supervisors, and twenty engaged employees. Due to a high number of clients visiting the food court more pressure has been mounted on delivery. However, terms of employment agreed between the employees and the management are insufficient to cover the current workload. The conflict issue raised by the workforce is a demand to have their terms of services reviewed through an increment of the monthly accrues and compensation on extra hours worked. The conflict between management and the workforce poses a considerable threat to employees issuing seven days ultimatum on which to pin down their tools. To avoid crisis, employees
The progression of solution for John’s food court dispute was based on evaluating strengths and weaknesses of the conflict between the two extremes of the employer and employees. In consideration of the ultimatum issued by the employee, the mediator called for the revocation of the same to create room for final deliberations. Secondly, the mediator informed the parties on the advance effects if the matter was not settled within a given speculated frame time. McLean and Wilson (2008) admit that the mediator has no legal authority whatsoever to compel one of the parties to an agreement forcefully. For the dispute understudy, the employer claimed the raised demands as unrealistic for consideration based on the current economic and time strains within which they were presented. The employees claimed to have a collective agreement for consideration which the employer became defiant and was not ready to execute. Thus the matter remained unresolved and was recommended to undergo a litigation process for a permanent