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Case Interview Apm Orlando

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Case Interview Apm Orlando
Predication: On 12/20/16, Asset Protection Manager(APM) Rosie Fasano contacted APM Jakub Orlando regarding Customer Service Clerk(CSA) Xavier Grant who was suspected of consuming merchandise without paying for them.

Facts: On 1/12/17, APM Orlando spoke to Shift Leader(SFL) Kaleb Wilson who was suspecting CSA Grant of consuming merchandise. Additionally, APM Orlando checked the cameras but to no avail as there was no camera angle available.

On 12/12/17, APM Orlando waited to interview CSA Grant who did not show up for over and hour.

On 01/25/17, APM Orlando interviewed CSA Grant with Store Manager(MGR) Darnley Carter as a witness. During the interview, CSA Grant denied all of the allegations.

Disposition: MGR Carter will keep a close
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