A good leadership must be able to ensure employee and customer satisfactions. To establish and implement effective strategies to ensure quality programs, top management must lead the teams. Schwalbe (2012) describes that many quality problems in the projects are associated with management, rather than technical issues, and hence, top management must be liable for creating, supporting, and promoting the quality programs. In order for the projects to be of high quality, top management must do requirements analysis and adequate communication to set the required timeframe to deliver the
A good leadership must be able to ensure employee and customer satisfactions. To establish and implement effective strategies to ensure quality programs, top management must lead the teams. Schwalbe (2012) describes that many quality problems in the projects are associated with management, rather than technical issues, and hence, top management must be liable for creating, supporting, and promoting the quality programs. In order for the projects to be of high quality, top management must do requirements analysis and adequate communication to set the required timeframe to deliver the