CATSA Case Analysis
CASE ANALYSIS
CATSA
ISYS 850
Background and key factors for success:
CATSA’s mission is to become the world’s best in air transportation security by achieving corporate and operational excellence. It believes it can achieve this vision by being cost effective, clear accountability, networking with partners, pursuing innovation without compromising their ethics and values. One of the major key factor for CATSA’s success is that the company knows about its weaknesses and is strongly pursuing ways to remove them. Implementation of new BI will not only help the Balanced Scorecard in improving strategic management but will also help develop better capabilities in business processes such as planning, monitoring, operations, human resources and training. BI would also help CATSA consolidate its data and use it for invoice management, incident reporting and performance analysis of various attributes of business systems. With these steps towards future will definitely give CATSA an edge over other security agencies around the world.
Areas to focus as COO:
As CATSA’s COO, my first goal would be to improve data management across all business processes. CATSA is facing inconsistencies across their reference data management and reporting procedures. Along with working on metadata for the new database, I would have to improve data collection methods. As CATSA’s primary goal is safe transportation, I would focus on improving screening processes by better monitoring and inspection. Another area which needs attention would be incident reporting, as it is expected that there will be increase in air travel which means there will be increase in number and type of incidents. I would also work on training and development workshops for employees to adhere to company’s vision and to be aware of latest incidents and updates.
CATSA Data Collection:
Currently the data collection related to security processes is mostly in paper
CATSA
ISYS 850
Background and key factors for success:
CATSA’s mission is to become the world’s best in air transportation security by achieving corporate and operational excellence. It believes it can achieve this vision by being cost effective, clear accountability, networking with partners, pursuing innovation without compromising their ethics and values. One of the major key factor for CATSA’s success is that the company knows about its weaknesses and is strongly pursuing ways to remove them. Implementation of new BI will not only help the Balanced Scorecard in improving strategic management but will also help develop better capabilities in business processes such as planning, monitoring, operations, human resources and training. BI would also help CATSA consolidate its data and use it for invoice management, incident reporting and performance analysis of various attributes of business systems. With these steps towards future will definitely give CATSA an edge over other security agencies around the world.
Areas to focus as COO:
As CATSA’s COO, my first goal would be to improve data management across all business processes. CATSA is facing inconsistencies across their reference data management and reporting procedures. Along with working on metadata for the new database, I would have to improve data collection methods. As CATSA’s primary goal is safe transportation, I would focus on improving screening processes by better monitoring and inspection. Another area which needs attention would be incident reporting, as it is expected that there will be increase in air travel which means there will be increase in number and type of incidents. I would also work on training and development workshops for employees to adhere to company’s vision and to be aware of latest incidents and updates.
CATSA Data Collection:
Currently the data collection related to security processes is mostly in paper