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Celebrity Endorsement gone bad - A Conceptual Framework on the Impact of Negative Celebrity Endorsement on Consumer Behavior

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Celebrity Endorsement gone bad - A Conceptual Framework on the Impact of Negative Celebrity Endorsement on Consumer Behavior
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Figure 1: Meaning Movement and the Endorsement Process Source: McCracken (1989)……………………………………………………………..11

Table of Contents

1 Introduction

In todays society there is a heightened interest towards using celebrities to promote a particular product or brand and its positive effects are increasingly being recognized. Every year companies spend millions of dollars on endorsement contracts to align their brand and themselves with endorsers (e.g. celebrities).1
“When you have nothing important to say, get someone very important to say nothing for your brand.”2 The reason why celebrity endorsement has become an important role in the advertising industry is that businesses have realized that it is indispensible using celebrities if they wish to achieve a competitive advantage. “Strong, unique and favorable brand associations” help companies differentiate their products from those of competitors.3
Celebrities in Advertising can be traced back to the 19th century.4
Taking a closer look on advertising we find ourselves surrounded by celebrities. Approx. 25 percent of all televised commercials feature celebrities in their advertising campaign.5 But not only television is a popular medium for promoting a product - magazines, newspapers and the Internet are staring them as well.
The aim behind pursuing such marketing strategies is to gain attention, high brand exposure, interest, desire and action.6 The consequence is a positive influence of the advertised product through a celebrity and eventually a favorable effect on the brand image.7
While the benefits of using famous people as endorsers can be very appealing for companies, it is not without potential risks. Choosing the wrong celebrity can backfire and bring a huge financial downsize to the company. Negative information and publicity concerning the celebrity is one of the major risks associated with celebrity endorsement.8
For instance Tiger Woods



References: Aaker, J. L. (1997), ”Dimensions of Brand Personality”, Journal of Marketing Research, Vol. 34, pp. 347–56. Atkin, C. and Block, M. (1983), “Effectiveness of celebrity endorsers”, Journal of Advertising Research, Vol. 23, pp. 57-61. Belk, R.W. (1988), “Possessions and the extended self”, Journal of Consumer Research, Vol. 15 No. 3, pp. 753-60. Carrillat, F. A., D’Astous, A. and Lazure, J. (2013), “For Better for Worse? What to Do when Celebrity Endorsement Goes Bad?”, Journal of Advertising Research, Vol. 53, pp. 15-30 Choi, S Eckhardt, A. K and Rennhak C. (2006), “Erfolgsfaktoren im Celebrity Marketing”, Munich Business School Working Paper, pp. 2-9 Erdogan, B Giles, D. (2003) “Media Psychology”, Lawrence Erlbaum, pp. 188-198 Friedman, H Kamins, M. A. (1989), “Celebrity and Noncelebrity Advertising in a Two-Sided Context”, Journal of Advertising Research, pp. 34–42. Kamins, M. A., Brand, M. J., Hoeke, S. A. and Moe, J. C. (1989), “Two-sided Versus One-sided Celebrity Endorsements: The Impact on Advertising Effectiveness and Credibility”, Journal of Advertising, Vol. 18, pp. 4–10. McCracken, G. (1989), “Who is the celebrity endorser? Cultural foundations of the endorsement process”, Journal of Consumer Research, Vol. 16 No. 3, pp. 310-21. Miller, F. and Laczniak, G.R. (2011), “The Ethics of Celebrity – Athlete Endorsement. What Happens When a Star Steps Out of Bounds?”, Journal of Advertising Research, Vol. 51, pp. 499-510 Ohanian, R Ohanian, R. (1990) “Construction and Validation of a Scale to Measure Celebrity Endorsers’ Perceived Expertise, Trustworthiness, and Attractiveness”, Journal of Advertising, pp. 39–52. Patra, S. and Datta, S. K. (2012), “Celebrity Selection & Role of Celebrities in creating Brand Awareness and Brand Preference – A Literature Review”, Journal of Marketing and Communication, Vol. 8, pp. 48-57 Staiger, J Tripp, C., Jensen, T. D. and Carlson, L. (1994), “The Effects of Multiple Product Endorsements by Celebrities on Consumers’ Attitudes and Intentions”, Journal of Consumer Research, Vol. 20, pp. 535-547 White, D.W., Goddard, L Senghas, S. (2007), “Why Do We Care So Much About The Lives Of Celebrities, Anyway?”, published: Feb 19, 2007, Yahoo Voices, last hit May 22, 2012: http://voices.yahoo.com/why-we-care-so-much-lives-celebrities-203648.html?cat=38

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