Chipotle Mexican Grill Company
Kevin Chen
Chipotle Mexican Grill Company
Chipotle is a Mexican grill company. Its name derives from Chipotle the Mexican Spanish name for a smoked and dried jalapenos chili pepper. Their products are focus on burritos and tacos. Chipotle has four different types of choice. They are burrito, taco, bowl, and salad.
When I go to Chipotle, I like to order the burrito and bowl.
Current process:
1. Burrito/tacos/bowl: the customer arrivers the Chipotle and choose from an option of Burrito, Rice Bowl or Taco.
2. Rice and Meat: then choose the type of Rice (brown or white) along with their choice of Meat (beef, chicken or pork)
3. Salsa and Salad: choose the type of Salsa (mild, medium, and hot) along with veggie options (lettuce, corn, sour cream or guacamole)
4. Wrapping: same person or different one will warp the food
5. Pricing and Payment: the employee will ask you about the chips and drinks, and then you finish the payment.
I did a text in Chipotle at noon, and it took me 1minute 45 seconds to finish the order. The process is pretty fast. It saves o lot time to get a hot burrito. However, Chipotle still has chance to improve the service. How could Chipotle deal with some issues to reduce the time of process? Firstly, We look up the five steps of finishing an order. It looks like that the first and last step takes the most time. Actually, the last step took me the longest time. I saw a news on the website about Chipotle, which is spending millions dollars on the heater improvement. This change will make the process, which is able to reduce 0.5 second. I saw they only put the burrito in the heater for 3-4 seconds. This small change takes 0.5 second out of the whole 1 minute 45 seconds. This decision is too small to improve the process, and it is just a small parts of the order time. On the other hand, Chipotle might be thinking about other way like the last step.
The last step: Pricing and Payment. In my experience, the employee finished warping my burrito, and
Chipotle Mexican Grill Company
Chipotle is a Mexican grill company. Its name derives from Chipotle the Mexican Spanish name for a smoked and dried jalapenos chili pepper. Their products are focus on burritos and tacos. Chipotle has four different types of choice. They are burrito, taco, bowl, and salad.
When I go to Chipotle, I like to order the burrito and bowl.
Current process:
1. Burrito/tacos/bowl: the customer arrivers the Chipotle and choose from an option of Burrito, Rice Bowl or Taco.
2. Rice and Meat: then choose the type of Rice (brown or white) along with their choice of Meat (beef, chicken or pork)
3. Salsa and Salad: choose the type of Salsa (mild, medium, and hot) along with veggie options (lettuce, corn, sour cream or guacamole)
4. Wrapping: same person or different one will warp the food
5. Pricing and Payment: the employee will ask you about the chips and drinks, and then you finish the payment.
I did a text in Chipotle at noon, and it took me 1minute 45 seconds to finish the order. The process is pretty fast. It saves o lot time to get a hot burrito. However, Chipotle still has chance to improve the service. How could Chipotle deal with some issues to reduce the time of process? Firstly, We look up the five steps of finishing an order. It looks like that the first and last step takes the most time. Actually, the last step took me the longest time. I saw a news on the website about Chipotle, which is spending millions dollars on the heater improvement. This change will make the process, which is able to reduce 0.5 second. I saw they only put the burrito in the heater for 3-4 seconds. This small change takes 0.5 second out of the whole 1 minute 45 seconds. This decision is too small to improve the process, and it is just a small parts of the order time. On the other hand, Chipotle might be thinking about other way like the last step.
The last step: Pricing and Payment. In my experience, the employee finished warping my burrito, and