Executive Summary
The total U.S restaurant sales in 2012 raised up double to $631.8 billion compared to ones in 2000. Also 12.9 million people are employed in 970,000 restaurant locations. The U.S restaurant industry played the customers' hearts by three segments: full service, quick service and fast casual. The three major key players in this industry are Chipotle, Taco Bell and Qdoba. In recession of U.S economy and consumers' announcement of spending less on food outings, what changes would this restaurant industry become? With the depressed economy, full service had less chance on lower prices than the others because of food and beverage, labor and real estate costs. The consumer's willingness of lower food price also affected Chipotle with the mission statement "Food with Integrity" because Chipotle's price is a little higher for serving good quality food with inputs sourced using sustainable farming practices.
From the learned points of Chipotle's case, we will analyze "Is Chipotle's current strategy be able to compete with the competitors in the difficult economic times competing for a share of the customer's stomach?" or "Could Chipotle continue to use quality and sustainably sourced inputs as differentiators to justify a higher price menu?"
Introduction of Chipotle's background
In 1993, Steven Ells, the founder of Chipotle Mexican Grill (CMG), opened the first restaurant in Denver, Colorado and his goal was to reinvent Mexican food with the excellent chef experiences of San Francisco. Based on his goal, Ells successfully opened 16 restaurants in 1998 and then got an initial investment to expand more units from McDonald's corporation. In October 2006, Chipotle and McDonald ended up going the separate ways according to different kinds of food, experience and culture. The mission statement "Food with Integrity" was occurred by Edward Behr's article that was using without antibiotics or confining pigs.