Cognitive Dissonance In The Workplace
Cognitive dissonance impacts the attitudes and behavior of employees in the workplace in the way of emotional dissonance. “Cognitive dissonance is the psychological discomfort of an individual a person experiences when his or her values do not coincide with his or her behavior” (Kreitner & Kinicki, 2013). Emotional dissonance, according to Pugh (2011), it is the inconsistency of the way a person feels with the way a person displays their feelings outwardly. Now that we know the definitions, we can begin to understand how the two impacts each other.
As a DCS employee, our mission to secure safety, permanency and well-being of the children and families we serve. During my ten years of experience, there have been many instances of cognitive
As a DCS employee, our mission to secure safety, permanency and well-being of the children and families we serve. During my ten years of experience, there have been many instances of cognitive