Communication
Exam #3 Review
Chapter 8:
- Self- disclosure (p.173): is the revelation of information about ourselves that others are unlikely to discover on their own (our hops, fears, feelings, thoughts, and experiences)
-Johari Window: (p.174)
- Disclosure and closeness: (p.175)
+ Disclosure: are more frequent early in relationships Reciprocity is important ----- Fosters trust and comfort
+ Closeness: when closeness declines, so do disclosures
- Communication Highlight (p.178)
- Defensive or supportive climates (p.179)
1) Evaluation: judgments, value terms ---- “You” language “ This report is poorly done”
Description: describe behavior without judgment ---- “I” language “This report doesn’t include background information”
2) Certainty: absolute, dogmatic ---- ethnocentrism “You’re making a big mistake by purchasing that boat”
Provisionalism: tentativeness ---- open to other points of view “Perhaps you should look a little more before you settle for a boat that expensive”
3) Strategy: pre-panned goal, hidden agenda --- manipulation “Remember when I helped you with your math last term?”
Spontaneity: open, honest, uncontrived “I really need your help with this computer glitch”
4) Control: dominance “ If you come home late again, you’re grounded”
Problem orientation: find answers that satisfy everyone “Is there anything you can do differently so that you get home one time?”
5) Neutrality: lack of concern --- detached, withdrawn “ I don’t care what your problems are, get this job done by the end of the day”
Empathy: involved --- seeks understanding “ What difficulties would you encounter if you tried to complete this job today?”
6) Siperiority: “one up” attitude “ Eat everything on your plate because I’m the mom and I say so”
Equality: respect --- equivalent status “Perhaps we have a problem here; can we work it out?”
- Conflict (p.184): Conflict exits when people who depend on each other have different views, interests, or goals
Chapter 8:
- Self- disclosure (p.173): is the revelation of information about ourselves that others are unlikely to discover on their own (our hops, fears, feelings, thoughts, and experiences)
-Johari Window: (p.174)
- Disclosure and closeness: (p.175)
+ Disclosure: are more frequent early in relationships Reciprocity is important ----- Fosters trust and comfort
+ Closeness: when closeness declines, so do disclosures
- Communication Highlight (p.178)
- Defensive or supportive climates (p.179)
1) Evaluation: judgments, value terms ---- “You” language “ This report is poorly done”
Description: describe behavior without judgment ---- “I” language “This report doesn’t include background information”
2) Certainty: absolute, dogmatic ---- ethnocentrism “You’re making a big mistake by purchasing that boat”
Provisionalism: tentativeness ---- open to other points of view “Perhaps you should look a little more before you settle for a boat that expensive”
3) Strategy: pre-panned goal, hidden agenda --- manipulation “Remember when I helped you with your math last term?”
Spontaneity: open, honest, uncontrived “I really need your help with this computer glitch”
4) Control: dominance “ If you come home late again, you’re grounded”
Problem orientation: find answers that satisfy everyone “Is there anything you can do differently so that you get home one time?”
5) Neutrality: lack of concern --- detached, withdrawn “ I don’t care what your problems are, get this job done by the end of the day”
Empathy: involved --- seeks understanding “ What difficulties would you encounter if you tried to complete this job today?”
6) Siperiority: “one up” attitude “ Eat everything on your plate because I’m the mom and I say so”
Equality: respect --- equivalent status “Perhaps we have a problem here; can we work it out?”
- Conflict (p.184): Conflict exits when people who depend on each other have different views, interests, or goals