Communication in health and social care
P1 & M1
In any health and social care setting communication is extremely important. The way we communicate with people depends on the situation and the environment; there are different types of health and social care settings some of these include, residential nursing homes, hospitals, doctor’s surgery and schools and many more. There are a huge range of people that use these services and we call these the service users, each service user has different needs that must be met. Health and social care professionals will communicate with service users, whether this is delivering news from a nurse to a patient or discussing a child’s progress at a parents evening at school. Not only will you have interactions with the service users but you will interact with colleagues, visitors and there are many reasons to why you may need to interact with these people, whether it’s to discuss, inform or review situations.
There are two main contexts of communication in health and social care; these are one-to-one and group communication. Firstly one-to-one communication is interacting with just one other individual this could be face-to-face, speaking over the telephone or email, or other private messaging. The theory of one-to-one communication was developed by Michael Argyle (1972) he described interpersonal communication as like learning to drive a car. “When you drive a car you have to change your behaviour depending on what is happening on the road.” He means that you have to watch what you’re doing all the time, responding to everything by thinking them through first, and then constantly repeating this until you have reached your destination.
He believed that when communicating with a person there is a cycle, this cycle contains six stages. Stage one, an idea occurs; this makes us think and assess the situation before we begin to communicate, we should think about what we are trying to say and send it in a clear and effective way. Stage two is where message is then coded;
In any health and social care setting communication is extremely important. The way we communicate with people depends on the situation and the environment; there are different types of health and social care settings some of these include, residential nursing homes, hospitals, doctor’s surgery and schools and many more. There are a huge range of people that use these services and we call these the service users, each service user has different needs that must be met. Health and social care professionals will communicate with service users, whether this is delivering news from a nurse to a patient or discussing a child’s progress at a parents evening at school. Not only will you have interactions with the service users but you will interact with colleagues, visitors and there are many reasons to why you may need to interact with these people, whether it’s to discuss, inform or review situations.
There are two main contexts of communication in health and social care; these are one-to-one and group communication. Firstly one-to-one communication is interacting with just one other individual this could be face-to-face, speaking over the telephone or email, or other private messaging. The theory of one-to-one communication was developed by Michael Argyle (1972) he described interpersonal communication as like learning to drive a car. “When you drive a car you have to change your behaviour depending on what is happening on the road.” He means that you have to watch what you’re doing all the time, responding to everything by thinking them through first, and then constantly repeating this until you have reached your destination.
He believed that when communicating with a person there is a cycle, this cycle contains six stages. Stage one, an idea occurs; this makes us think and assess the situation before we begin to communicate, we should think about what we are trying to say and send it in a clear and effective way. Stage two is where message is then coded;