Communication Style Case Study
Communication Style Case Study
Scenario 1: Rashad’s first response was passive, but his final response was passive-aggressive. Definition of passive-aggressive: “being, marked by, or displaying behavior characterized by the expression of negative feelings, resentment, and aggression in an unassertive passive way (as through procrastination and stubbornness)” (www.merriam-webster.com/dictionary/passive-aggressive). Rashad is displaying classic passive-aggressive behavior. He was totally correct to be proactive and anticipate the needs of the patient. This confrontation might have been avoided if Rashad had collaborated with the RN to coordinate the care of the patient. Rashad has been humiliated by the RN publically and is now devising ways to get her back for yelling at him. After the meeting was over Rashad could have asked either for a meeting with a direct supervisor who more than likely was present at the team meeting. Maybe having a third party would help to clear the air. Another option is that he could have taken that nurse aside and simply stated that she had not only humiliated him in front of their peers, but yelled at him publically causing a great deal of embarrassment. Rashad felt as though he better not say anything because he is worried that he might lose his job, He needs to feel that there is a good solution to the issue, otherwise he will continue to have passive-aggressive thoughts. The RN in the scenario is displaying very aggressive behavior toward Rashad.
Scenario 2: Pamela is being nonassertive or passive. She was following up on some of the tests that were being performed by a volunteer and notices that the previous readings were quite different than that of the ones that the volunteer had done. She did not discuss her findings with the volunteer, but instead took it upon herself to retest everyone. Passive or nonassertive communication occurs when you remain silent when you ought to ask for help or explain your needs
Scenario 1: Rashad’s first response was passive, but his final response was passive-aggressive. Definition of passive-aggressive: “being, marked by, or displaying behavior characterized by the expression of negative feelings, resentment, and aggression in an unassertive passive way (as through procrastination and stubbornness)” (www.merriam-webster.com/dictionary/passive-aggressive). Rashad is displaying classic passive-aggressive behavior. He was totally correct to be proactive and anticipate the needs of the patient. This confrontation might have been avoided if Rashad had collaborated with the RN to coordinate the care of the patient. Rashad has been humiliated by the RN publically and is now devising ways to get her back for yelling at him. After the meeting was over Rashad could have asked either for a meeting with a direct supervisor who more than likely was present at the team meeting. Maybe having a third party would help to clear the air. Another option is that he could have taken that nurse aside and simply stated that she had not only humiliated him in front of their peers, but yelled at him publically causing a great deal of embarrassment. Rashad felt as though he better not say anything because he is worried that he might lose his job, He needs to feel that there is a good solution to the issue, otherwise he will continue to have passive-aggressive thoughts. The RN in the scenario is displaying very aggressive behavior toward Rashad.
Scenario 2: Pamela is being nonassertive or passive. She was following up on some of the tests that were being performed by a volunteer and notices that the previous readings were quite different than that of the ones that the volunteer had done. She did not discuss her findings with the volunteer, but instead took it upon herself to retest everyone. Passive or nonassertive communication occurs when you remain silent when you ought to ask for help or explain your needs