Informal Communication Case Study

In the different episodes with this case, it is clearly that there were organizational communications between formal and informal which Margaret utilized. It is equally important to take a glance at the formal communication. According to formal communication(Business-Jargons, 2016), which is defined that the Formal Communication is the exchange of official information that flows along the different levels of the organizational hierarchy and conforms to the prescribed professional rules, policy, standards, processes and regulations of the organization. There are many types of formal communication which are written down(Email, Memo, Employment Contract) and scheduled ahead of time(Morning meeting).In this case, it is not difficult to see that
As I mentioned, E-mail is a type of formal communication. The reasons why Margaret decided to write an email to the director of her department, none are as significant as the fact that Margaret wanted to solve the problem that Dana kept bullying Margaret like dumping the contents of her trash can onto her chair so she sent the Email to the director. Under this line of thinking, Email’s function is to coordinate and regulate of production activities. On the other hand, it is an upward communication because Margaret wrote the information into Email moving from employee to director. With this in mind, this is an upward communication which was utilized by Margaret and its function .

What comes next should be that informal communication also was utilized by Margaret. According to informal communication(Business Jargons, 2016), which is defined that the informal communication is the casual and unofficial form of communication wherein the information is exchanged spontaneously
According to dysfunctional communication, which is defined that a communication that results from inaccurate perceptions, faulty internal filters (personal interpretations of information), and social isolation. Communication behaviors of emotionally ill persons may have characteristics that prevent their establishing and maintaining relationships with others. Also, there are three types of dysfunctional communication : Destructive communication , Counterproductive communication and Unethical communication . Among destructive communication and unethical communication existed in the organization , as the below :

Firstly , it is of paramount importance that when Margaret and Trevor came back to the office after lunch , Dana loudly said” Hah !Is that your new boyfriend?” . Obviously , Dana was spreading rumour that Trevor was a new boyfriend of Margaret ; in fact , Trevor was absolutely not a boyfriend of Margaret because she was married to her university sweetheart for a long time . Based on unethical communication , rumour is an access of unethical communication . when rumour happened in the organization , the dysfunctional communication had already happened . So, this was the first episode of dysfunctional communication