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6.0 Conclusion
6.1 Review
6.1.1 Organizational Design
Organization chart MCIS Zurich Insurance Bhd. Kulim branch is shaped departmentalization of functions. MCIS Zurich Insurance Bhd. Kulim branch headed by a General Manager, Mr Yap Eang Liong. He is assisted by two other managers who head the department in this organization. With this organizational chart, he can make it easier to distribute tasks and responsibilities to departments or employees who working under him. With this, the employee organization can also carry out their responsibilities properly and can reduce errors.
6.1.2 Organizing Process
Through the process of organizing, MCIS Zurich Insurance Bhd. Kulim branch has set objectives. The branch carries out several services related to life insurance. Chairman of Kulim branch manager, Mr Yap Eang Liong has delegated tasks according to the skills of employees. After that, the General Manager of this branch distributes its employees to the appropriate department. General Manager of the branch's authorized employees. Employees can consult with their manager to solve the problems. So, managers and employees need to have a good relationship while working in the company.

6.1.3 Organizing Concepts
MCIS Zurich Insurance Bhd. Kulim branch practicing authority, the lines of authority, responsibility, chain of command, accountability and medium-range control as their organizing concept. Chairman of Kulim branch manager, Mr Yap Eang Liong and other department managers of MCIS Zurich Insurance Bhd. Kulim branch have a legal right to make decisions, give orders and take action to implement a work. They also have the right to direct and control the activities of subordinate staff to perform duties as directed. In addition, the responsibility of managers is larger in this branch compare to the branch employees. Therefore, managers will discuss how to progress when faced a problem with the employee. Chain branch direction shows the lines of authority are jointed that

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