Conflict Management Essay
Over the past few weeks there was one major conflict that I will discuss in this essay. It was
an ongoing and detailed conflict which needed to be resolved through a mediation process. It all
started the day that the children’s father decided not to show up for several visitations
requirements. I had felt that the constant disappointment was enough for the children so I text
him a message to say not to bother picking up the children anymore. He did not like this and
started to turn up to my doorstep late at night. He was quite angry and was bashing down the
door and yelling. I didn’t open the door I just rang the police as the children was scared by his
reaction. The police had arrived after the children’s father left my house and I filed a police
report to protect myself and the children from him coming to the house late at night and being
abusive towards us. While the police was I was feeling very anxious and overwhelmed by the
whole incident. I was talking quite quickly and very nervous, as I was fidgeting whilst telling
them the details of what had happened. At this stage I don’t think I handled my emotions at all
well as I was very flustered and couldn’t think properly. Whilst the police was here I did achieve
the skill of active listening as they explained what I needed to do and how to go about doing it
all. I didn’t interrupt as they was speaking as I usually do when people speak and I sat there
taking it all in and didn’t respond until the police officer had spoken. Active listening has three
purposes when managing conflict 1. To gain information, 2. To affirm and 3. To respond to
inflammation and bring down high emotional states. We benefit from active listening because it
ensures us that we are getting all the information that we need and so that we can be heard. I
also repeated back to the police officer what she had said to me to make sure I had understood
her correctly.
an ongoing and detailed conflict which needed to be resolved through a mediation process. It all
started the day that the children’s father decided not to show up for several visitations
requirements. I had felt that the constant disappointment was enough for the children so I text
him a message to say not to bother picking up the children anymore. He did not like this and
started to turn up to my doorstep late at night. He was quite angry and was bashing down the
door and yelling. I didn’t open the door I just rang the police as the children was scared by his
reaction. The police had arrived after the children’s father left my house and I filed a police
report to protect myself and the children from him coming to the house late at night and being
abusive towards us. While the police was I was feeling very anxious and overwhelmed by the
whole incident. I was talking quite quickly and very nervous, as I was fidgeting whilst telling
them the details of what had happened. At this stage I don’t think I handled my emotions at all
well as I was very flustered and couldn’t think properly. Whilst the police was here I did achieve
the skill of active listening as they explained what I needed to do and how to go about doing it
all. I didn’t interrupt as they was speaking as I usually do when people speak and I sat there
taking it all in and didn’t respond until the police officer had spoken. Active listening has three
purposes when managing conflict 1. To gain information, 2. To affirm and 3. To respond to
inflammation and bring down high emotional states. We benefit from active listening because it
ensures us that we are getting all the information that we need and so that we can be heard. I
also repeated back to the police officer what she had said to me to make sure I had understood
her correctly.
References: Holier, F, Murray K & Cornelius H (2004 Eunson, B (2007) Conflict management Brisbane