Conflict Resolution Paper
Conflict Resolution Paper As nurses, it is imperative that we have skills to deal with conflict we encounter throughout the day. Some conflicts are easily handled with simple solutions; other disagreements can persist for weeks or even months and never be handled in a proper way to resolve the situation. The later kind of situation can create resentment, anger, and animosity between employees or colleagues. In this paper I will describe a conflict situation with resolution strategies used by the confronter, discuss other ways to resolve the conflict, and discuss the conflict theory most beneficial to use with a diverse group of people.
Introduction
The emergency department (ED) I work at employs patient care technicians (PCTs) to help with various tasks that can be delegated. PCTs have very important roles in all nursing settings, and it is true for my ED as well. Often times PCTs are being pulled in different directions as many patients need help with daily living and tasks that can be completed by non-licensed healthcare providers. PCTs jobs are invaluable to the department and the nurses. In the past, we had three PCTs for our 24 bed ER. Each PCT was assigned to a section with two nurses and eight patient rooms. Every nurse could call any of the available PCTs for help. This has created a situation where nurses and PCTs got frustrated. Nurses got upset because at times all three techs were helping in other sections and there was nobody to help in their own sections. PCTs were frustrated because they felt that they were being pulled in every direction. This system was creating a situation that was not working out for effective patient care and produced a tense working environment. PCTs felt underappreciated and over used. Because PCTs did not have a standard section, they did not feel that they made a difference in patient care. They also felt like they were not helping out the nurse, or getting the job done. The PCTs personal job
Introduction
The emergency department (ED) I work at employs patient care technicians (PCTs) to help with various tasks that can be delegated. PCTs have very important roles in all nursing settings, and it is true for my ED as well. Often times PCTs are being pulled in different directions as many patients need help with daily living and tasks that can be completed by non-licensed healthcare providers. PCTs jobs are invaluable to the department and the nurses. In the past, we had three PCTs for our 24 bed ER. Each PCT was assigned to a section with two nurses and eight patient rooms. Every nurse could call any of the available PCTs for help. This has created a situation where nurses and PCTs got frustrated. Nurses got upset because at times all three techs were helping in other sections and there was nobody to help in their own sections. PCTs were frustrated because they felt that they were being pulled in every direction. This system was creating a situation that was not working out for effective patient care and produced a tense working environment. PCTs felt underappreciated and over used. Because PCTs did not have a standard section, they did not feel that they made a difference in patient care. They also felt like they were not helping out the nurse, or getting the job done. The PCTs personal job
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