consumer satisfaction towards samsung mobile

Consumer satisfaction towards Samsung Mobile

1. Name of the Respondent____________________________________________
2. Your sex
a. Male
b. Female
3. Your age
a. Less than 18 years
b. 18 - 35 years
c. 35 - 55 years
d. 55 - 75 years
e. more than 75 years\

4. Who are you?
a. Pupil
b. Student
c. Working people
d. Bussiness man
e. jobless
f. pensioner

5. What do you know about Samsung mobile phones?
a. I heard something
b. I do not interested in it
c. I know everything about it
d. I don't know it, but I would like to know
e.

6. Why do you choose Samsung mobele phones?
a. Due to the price
b. Due to the quality
c. Due to the design
d. I don't know
e. I don't choose it

7. How long do you use Samsung mobile phones?
a. less than year
b. from 2 to 5 years
c. more than 5 years
d. I don't use

8. How did you hear about Samsung products?
a. Tv
b. Friends
c. Internet
d.
9. Will you suggest Samsung mobile phones to Anyone?
a. Yes, of course
b. Maybe,a couple of them
c. No, I don't
d. I don't know

10.What do you think about Samsung marketing?
e. Advertising is good
f. There are too little advertisements
g. There are too many advertisements
h.
10. Are you appealied by the Samsung brand?
a. Yes
b. Partially
c. No
d. I don't know
11. Are you concerned the Samsung price of products?
a. Yes
b. Partially
c. No
d. I don't know
12. Where did you purchase Samsung mobile phones?
a. E-mail store
b. Electronics and household goods store
c.
13. What do you think about quality of Samsung mobile phones?
a. Bad quality
b. Quality is quite good
c. The best quality of mobile phones
d.

14. What associations of Samsung brand do you have?
a. My phone is Samsung
b. Expensive and not worth the attention
c. Telephonewith integrate hight - definition camera
d. Don't have associations

15.