Vision: Convergys is the leader in relationship management. They provide innovative solutions that drive more value from their clients’ everyday relationships with their customers and employees. Convergys is acknowledged as a world leader that enables organizations everywhere to enhance the value of their relationships through excellent and efficient outsourcing programs. Convergys provides their clients with new perspectives and solutions to their existing and future relationships. Convergys takes a holistic, end-to-end approach to relationship management, mining their clients’ existing relationships for breakthrough performance improvements, focused business insight, and extraordinary added value.
Purpose: Convergys promotes a shared responsibility amongst all employees to continue the tradition of excellence, integrity, innovation, and corporate citizenship in the industry of relationship management. Managing these relationships, fostering their improvement, and adding value to them is how Convergys enables organizations worldwide to improve their business performance. To guide the operations of Convergys’ business, they have adopted the Code of Business Conduct to address conflicts of interest, confidentiality, fair dealing, protection and proper usage of company assets, and compliance with laws, rules, and regulations. The clearly stated Code of Business Conduct is designed to build trust and loyalty among clients and employees.
Values: Convergys commits to these values to guide them in their decisions and their behavior:
-Unparalleled Client Satisfaction
-Teamwork
-Respect of the Individual
-Developing People
-Diversity
-Shareowners’ Trust
-Corporate Citizenship
-Integrity
Code of Business Conduct Development The original date of the Convergys Code of Business Conduct is not mentioned. However, Convergys became a public company in 1998. The Code of Business Conduct has since been amended and was restated