Customer Service Case Study
Q1. What do you mean by Customer services?
Ans:- According to Paul(2017), Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include:
1. Promptness: Under this, the sellers should be sure to deliver their products to their customer on time. Delays and cancellation both should be avoided as much as possible.
2. Politeness: Nowadays Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are …show more content…
Personalization: Using the customer's name is very effective in producing loyalty from their sellers. Customers like the idea that whom they do business with knows them on a personal level.(Paul,2017)
Q2. How do you get new customers?
Ans:- When you start a business and if it is successful then you come to a conclusion that your client base is the lifeblood of your company because eventually you realized that as your business grows, you’ll be looking to expand your customer base and for this you need to use the information about your existing customers to develop a target audience for your business in its drive to win new customers and increase sales.. (Julie,2017)
Here are some importance steps on how you can attract or get new customers:-
1. Identify Your Ideal Client:-
It becomes easier to look for customers if you know what type of consumers you are looking for and without a composite of your ideal customer, you probably wouldn’t know from where do you have to start looking.
Be precise of whoever will be your ideal client and avoid making broad target market statements, such as every woman, every man or all baby boomers. Few products appeal to that vast of a group of people, and overstating your market will prevent you from developing viable targeted strategies for attracting clients. …show more content…
Say Thank You:-
It’s an obvious one, but it works. Customers like to feel appreciated especially if they just spent money with you. There’s a variety of ways to say thank you. It’s easy if it’s in person at your location: “Thank you so much for your business. Please visit us again soon. If you have an online store, you can include a thank you note when you fulfill the product, or send a separate “Thank you” email message, and if you can, include a coupon towards their next purchase. Here are a few more ideas on how to show customer appreciation.( Kathy, 2017)
2. Get Customer Feedback:-
Asking for feedback about a customer’s experience or product quality shows that you’re engaged in your business and looking for ways to improve. Customers do have options to share feedback with review sites like Yelp. You should be responding to comments you receive on those sites. However, you should consider sending a satisfaction survey directly to your customers. Not only will you get valuable feedback to help you make improvements to your business, but it keeps your business top of mind with customers.
Ans:- According to Paul(2017), Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include:
1. Promptness: Under this, the sellers should be sure to deliver their products to their customer on time. Delays and cancellation both should be avoided as much as possible.
2. Politeness: Nowadays Politeness is almost a lost art. Saying 'hello,' 'good afternoon,' 'sir,' and 'thank you very much' are …show more content…
Personalization: Using the customer's name is very effective in producing loyalty from their sellers. Customers like the idea that whom they do business with knows them on a personal level.(Paul,2017)
Q2. How do you get new customers?
Ans:- When you start a business and if it is successful then you come to a conclusion that your client base is the lifeblood of your company because eventually you realized that as your business grows, you’ll be looking to expand your customer base and for this you need to use the information about your existing customers to develop a target audience for your business in its drive to win new customers and increase sales.. (Julie,2017)
Here are some importance steps on how you can attract or get new customers:-
1. Identify Your Ideal Client:-
It becomes easier to look for customers if you know what type of consumers you are looking for and without a composite of your ideal customer, you probably wouldn’t know from where do you have to start looking.
Be precise of whoever will be your ideal client and avoid making broad target market statements, such as every woman, every man or all baby boomers. Few products appeal to that vast of a group of people, and overstating your market will prevent you from developing viable targeted strategies for attracting clients. …show more content…
Say Thank You:-
It’s an obvious one, but it works. Customers like to feel appreciated especially if they just spent money with you. There’s a variety of ways to say thank you. It’s easy if it’s in person at your location: “Thank you so much for your business. Please visit us again soon. If you have an online store, you can include a thank you note when you fulfill the product, or send a separate “Thank you” email message, and if you can, include a coupon towards their next purchase. Here are a few more ideas on how to show customer appreciation.( Kathy, 2017)
2. Get Customer Feedback:-
Asking for feedback about a customer’s experience or product quality shows that you’re engaged in your business and looking for ways to improve. Customers do have options to share feedback with review sites like Yelp. You should be responding to comments you receive on those sites. However, you should consider sending a satisfaction survey directly to your customers. Not only will you get valuable feedback to help you make improvements to your business, but it keeps your business top of mind with customers.