Preview

Daksh A Case

Good Essays
Open Document
Open Document
444 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Daksh A Case
Yes, I would like to be a part of the team. This decision is based on the belief that Daksh will prove to be not only a successful venture but also a very profitable one, with early returns (break-even by 3rd year-Exhibit 13). To support this, several reasons have been identified by seeing the immense market potential and studying the business plan of Daksh. The reasons are outlined below:
1. All four of Daksh’s founders are successful individuals bringing with them a diverse pool of experience such as Vaish’s handling of starting and growing Quadrant Infotech. This reduces the risk of failure of Daksh and lends it more credibility.
2. There is huge potential in India for BPO due to availability of low cost intellectual capital (73% less than in USA-Exhibit 2) and other benefits such as reduced telecommunication costs and government incentives. This means that Indian companies can provide better quality of services at a much lower cost, as proven by GE Capital. According to NASSCOM and McKinsey’s forecast, this industry will grow to $19bn in revenues in 10 years. Daksh would establish its stronghold by having a first mover advantage if it starts at this time.
3. There is growing demand of off shoring increasing functions of the business by global organizations due to convenience, flexibility and cost savings. India is an increasing choice of these companies. This gives Daksh a ready market for doing business.
4. There is currently a lack of proper customer service functions in eTailers and other online businesses. The move towards better customer relationships worldwide is not being met with as only 29% internet companies reply to emails within a day and of that 50% replies are incorrect. With growing internet businesses and a current email volume of 500 million annually (Exhibit 3), there is a huge gap for a new venture like Daksh to fulfill by differentiating itself on superior quality. This will grow business for both Daksh and its customers as online

You May Also Find These Documents Helpful

  • Powerful Essays

    Hsa 505 Assignment 3

    • 2334 Words
    • 10 Pages

    In any kind of business, a customer is always considered as the greatest asset. No business can survive without customers. This is the reason why businesses, organisations and companies must ensure that they win the attention of their customer through the use of customer satisfaction strategies. There are many different ways in which customers can be attracted and retained. One of the most common ways is through offering goods and services which are of high quality to the customers. Customers are always on the lookout for business persons who can offer them value for their money.…

    • 2334 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Dav Case

    • 2301 Words
    • 10 Pages

    An important part of delivering such outstanding customer service relied on the ability to process information and data without making mistakes and the ability to retrieve it in a timely manner. In reality, this was not such an easy task because DAV ran diversified operations in numerous divisions in various countries making it quite a challenge for the DAVKG.…

    • 2301 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    Daktronic case

    • 1176 Words
    • 5 Pages

    Read Daktronics (F): Weathering the Recession Positioned for a Bright Future (Taylor et al.) found in your casepack and and use only the information found therein to answer the questions.…

    • 1176 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Unit 9 - Email

    • 701 Words
    • 3 Pages

    The other area of concern is the amount of support Dalman and Lei need from the managers. Communication is going to play a huge part in this success of this new e-customer order system. Without effective communication between Upper-Management, Middle-Management, Front-Line Workers, and the technology team this new program will fail for sure.…

    • 701 Words
    • 3 Pages
    Good Essays
  • Good Essays

    With an extraordinary and diversified career that spans more than 25 years in Senior Executive and Board positions, I bring a wealth of knowledge and experience that demonstrates my ability to grow, make change and deliver against the Boards strategy. I have controlled entities, in excess of, $200m, and lead diversified teams up to 200, in international and domestic satellite locations.…

    • 671 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    The internet has become the new path for providing customer assistance, providing a space for searching and shopping. As the technology is develops, clear advantages and disadvantages to customer service relationships have presented itself.…

    • 349 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    School districts across the country use discipline policies that take students out of the classroom and into the criminal justice system at startling rates, this is known as the school-to-prison pipeline. Statistics show that these policies extremly target students of color and those with a history of abuse, neglect, poverty or learning disabilities. It is difficult to identify the exact reason for the pipeline, but the three main causes are discrimination, lack of opportunities, and zero-tolerance policies.…

    • 1091 Words
    • 5 Pages
    Better Essays
  • Good Essays

    The article describes how conducting business in India has great allure for global corporations for a number of reasons, firstly India has 2nd largest population in the world, it is also a source for intellectual capital and a relatively inexpensive educated labor force, nearly all of which speaks English.…

    • 1735 Words
    • 7 Pages
    Good Essays
  • Better Essays

    Year Round School Essay

    • 1820 Words
    • 8 Pages

    When Americans think of year-round schooling, they immediately relate it to no summer vacation, which is the reason why most students and parents are negative towards the idea. Americans do not realize the advantages that year-round schooling offers. The definition of year-round schooling are schools that operate year-round, but have not increase the number of days students attend school (5). The decision to make a nine month calendar to a year-round school calendar is beneficial to parents and their children. The nine month calendar was created for children that helped their parents on the farm, which is not necessary in modern day .The…

    • 1820 Words
    • 8 Pages
    Better Essays
  • Satisfactory Essays

    Nowadays business through internet has become widely use such as online shopping which have been advertise through blog, facebook and website. It enables the business to communicate with their customers and sharing information about the products they’re selling. In a way, their customer may develop their own opinion, neither good nor bad, depending on the observations made while they’re communicating. For example, how good the services provided and the quality of the products, the way the worker treat their customer and answer any queries, how they handle impatient customer, inform the customer earlier about the rules set up by the business on how the process is carried out, i.e. how they manage the orders, payment, delivery, possibility of delay and meeting point so that the customer is more understand about the situations. Hence, the business could see through the eye of it’s customer.…

    • 278 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Ebay

    • 818 Words
    • 4 Pages

    eBay.com, “the world’s online marketplace”, is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc, which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically anyone could trade anything. It was recognized as the largest and most popular person-to-person trading community on the Internet. (eBay Case, 2006) eBay posted US $8.7 billion in revenue with a net income at $2.4 billion in 2009. eBay is experiencing a 15% year-over-year increase. eBay’s marketplaces also benefit from a noticeable growth in its international business market, which accounts for around 60% of its market revenue in the 4th quarter of 2009. The marketplaces success comes from the strong growth of its fixed-priced format, the continuing success of its highest rated sellers, and double-digit growth in sold items. (eBay 2009 Financial Report, 2010) Whitman purposed that eBay community of users was the foundation of the company’s business model. (eBay Case, 2006) Customer service is substantial for e-commence business to survive and develop. The customer support organization in eBay was made up of two major units: general support, trust and safety. Most of the customer contacts were handled by the general support unit, and approximately 94% of customer service volume was email-based. Also, live chat and phone inquiries were growing. (eBay Case, 2006) To meet the inquiries of its customer base’s growth, eBay first hired remote contractors to respond customers’ emails. Then, eBay deployed Kana technology to improve its efficiency of customer services and to raise the customer satisfactions. However, those initiatives still could not keep up with the demand of…

    • 818 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    Indian Bpo

    • 274 Words
    • 2 Pages

    Cost, people, and environment are characterized under competition in the Indian BPO Industry. India ranks first among a host of desirable nations in terms of cost which includes employee cost, infrastructure cost, management cost and the tax structure. It beats all its competitors on the people front as well.…

    • 274 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    The assignment for this week is two parts. The first part is to find and discuss three different ways an e-business can offer customer support in order to make their shopping experience more approachable. The second part is to explain why an owner would rent a server instead of buy one and to give an example of that situation. It is through both of these tasks that we will see ways to reinforce trust with the customer as the basis for getting them to support our company online.…

    • 996 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Django Case Study

    • 784 Words
    • 4 Pages

    We have a long clientele and the satisfaction level of our customers is always at the peak. After all, our websites and web applications have all the features that are sufficient to delight the customers.…

    • 784 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Cooperation Memorandum

    • 427 Words
    • 2 Pages

    This memo outlines the goals of R&D department to increase the level of cooperation between universities and the industry to create two-sided benefits.…

    • 427 Words
    • 2 Pages
    Satisfactory Essays