Conflict is a natural part of life. Fortunately, conflicts can be managed and resolved constructively. If handled well, parties in dispute may find opportunities to improve their relationship and grow from the conflict experience. Resolving conflicts constructively is a skill that can be taught and learned. If the people are trained how to handle their interpersonal’ conflicts positively, such skills may be carried on to higher levels of human interaction.
Conflict is from the Latin word conflictus which means striking together with force. It occurs when one’s actions or beliefs are unacceptable to and resisted by the other. Conflicts occur in dyads, groups or larger societal structures.
II. Body
What is anger? * It is an emotion characterized by antagonism toward someone or something you feel has deliberately done you wrong. * Anger can be a good thing. It can give you a way to express negative feelings, for example, or motivate you to find solutions to problems. * But excessive anger can cause problems. Increased blood pressure and other physical changes associated with anger make it difficult to think straight and harm your physical and mental health.
Ways to change the form of anger: * Recognize that you are angry. * Distance yourself from the situation. * Release anger physically in indirect forms. * Use relaxation techniques * Calm your mind – talk to yourself. * Apply therapeutic techniques * Turn to spiritual support. * Use social support. * Redirect energy. * Cry it out.
How do we Directly Express Our Anger? * Describe the behavior that angers you. * Describe how you feel about the behavior. * Describe the reason for your feeling.
How Do We Deal with Other People’s Anger? * Allow expression. Listen * Do not counter-attack * Stand in the shoe of the other * Help him/her to calm down * Paraphrase/Clarify * Explain your situation *