I would say that Diana’s level of self awareness is in low standings and was one of the reasons why she didn’t receive a promotion the second time around. Diana should of been more self aware and took the advice that her supervisor Julie gave to her about fostering stronger people skills. It proves that
Diana isn’t self aware not only did Diana ignore the advice that was given to her to succeed, she rationalized the real reason of her being passed up for the first promotion as simply corporate politics. By Diana not acting on this advice, it shows her leadership that she is not ready for change within herself and to grow to the maturity level required for the multi unit management job. Diana isn’t able to manage relationship between her and her staff, its show by the high number of employee turnover. For instance Diana fired a couple employees because they decided to try a new customer service method, which wasn’t compliant with the establishment process. Diana wasn’t willing to try anything new to improve because Diana didn’t want to change her successful management strategy.
Diana’s self management of her emotions was also very prudent. Its clear in how
Diana saw her staff and not caring about how much turnover there was between employees and only wanting to work under her own management style ways.
Diana thought by having a successful track record it would ensure her continuous success and entitlement for further advancement. Also, bursting out into tears during her follow up interview and leaving rather than sticking around for feedback as to why she did not receive the promotion was a clear lack of her own emotional management. Having the ability to manage her staff’s emotions was clearly not distinct in Diana’s social awareness track record. If Diana had cared more about her staff’s wants/needs/feelings, Diana could of fostered a stronger
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