Effective Communication
SHC31
Promote communication in health, social care or children’s and young people’s setting
Outcome 1: Understand why effective communication is important in the work setting
1.1. Identify the different reasons people communicate
Communication is a two way process and is the basis of all relationships irrelevant of the nature of communication. There is an array of reasons why people communicate such as to develop relationships or to share information with one another. People communicate in order to reach out to one another and express feelings, emotions and their opinions. These different reasons stated, amongst others, are important in the work setting and no more so than as a practitioner working with vulnerable young adults. Within my work setting of support, I communicate to: • Inform and update colleagues during handover and meetings about the residents whereabouts, conduct and finances where relevant • Develop a rapport of trust, support and encouragement with the residents • Work alongside and support my colleagues
Communication between two people or a group of people is paramount to understanding and being understood. This can be achieved in many ways such as through verbal, visual, signed, audio, written or even gestures such as eye contact and mannerisms. Through this people are able to debate and discuss information they need and/or want to with others which is essential in every day life. Without communication, people would not be able to do their job correctly and provide the service they are required to do.
1.2. Explain how communication affects relationships in the work setting
Communication is an essential component to developing a positive and strong relationship with someone or a group of people. Through communication, it is possible to build trust and understanding which in turn leads to a good working environment with colleagues where things are achieved through working together holistically. In
Promote communication in health, social care or children’s and young people’s setting
Outcome 1: Understand why effective communication is important in the work setting
1.1. Identify the different reasons people communicate
Communication is a two way process and is the basis of all relationships irrelevant of the nature of communication. There is an array of reasons why people communicate such as to develop relationships or to share information with one another. People communicate in order to reach out to one another and express feelings, emotions and their opinions. These different reasons stated, amongst others, are important in the work setting and no more so than as a practitioner working with vulnerable young adults. Within my work setting of support, I communicate to: • Inform and update colleagues during handover and meetings about the residents whereabouts, conduct and finances where relevant • Develop a rapport of trust, support and encouragement with the residents • Work alongside and support my colleagues
Communication between two people or a group of people is paramount to understanding and being understood. This can be achieved in many ways such as through verbal, visual, signed, audio, written or even gestures such as eye contact and mannerisms. Through this people are able to debate and discuss information they need and/or want to with others which is essential in every day life. Without communication, people would not be able to do their job correctly and provide the service they are required to do.
1.2. Explain how communication affects relationships in the work setting
Communication is an essential component to developing a positive and strong relationship with someone or a group of people. Through communication, it is possible to build trust and understanding which in turn leads to a good working environment with colleagues where things are achieved through working together holistically. In