It is commonly described as a flexible, planned and individualised approach to service delivery that provides consumer choice and maximises the efficient use of formal and informal resources in service provision. Elder, Evans & Nizette (2007) highlighted that in case management; the term case does not refer to the client or consumer but refers to the service provision. However, Roberts (2002) argued that defining case management is dependent on the specific model of case management being implemented. The same author suggested that there is no uniform definition that
It is commonly described as a flexible, planned and individualised approach to service delivery that provides consumer choice and maximises the efficient use of formal and informal resources in service provision. Elder, Evans & Nizette (2007) highlighted that in case management; the term case does not refer to the client or consumer but refers to the service provision. However, Roberts (2002) argued that defining case management is dependent on the specific model of case management being implemented. The same author suggested that there is no uniform definition that