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Emotion and B. Social C.

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Emotion and B. Social C.
Quiz 1 over Chapters 1-4
Looking Out Looking In
Please use the Excel spreadsheet in this conference to record your answers. Write either T for True or F for False, or choose the letter from the multiple-choice items that corresponds to your selected option.
Chapter 1
True/False
1. Chapter One indicates that effective interpersonal communication is strongly linked to social happiness and career success. 2. The ability to speak and listen effectively can mean the difference between succeeding and failing in a job. 3. Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life. 4. There is no such thing as the “same” message; words and behaviors are different each time they are spoken or performed. 5. The transactional model of communication suggests that communicators usually send and receive messages simultaneously. Multiple Choice 6. All of the following elements are included in the transactional communication model introduced in Chapter One except a. message. b. environment. c. channel. d. sender. e. noise. 7. The environments that communicators occupy are a. fields of experience that affect how they understand others’ behavior. b. gaps that make common understanding impossible. c. the places where they stand or sit when they communicate. d. the attitudes they have about nature. e. the space that they require to communicate effectively. 8. “Decoding” is the process whereby a. we put our thoughts into words. b. we make sense out of the messages sent by others. c. we engage others in conversation. d. we choose the appropriate way to send messages. e. we create new ways of teaching reading and communication to

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