Emotions in the Workplace
Emotions in the Workplace
Alan-Michael Saltis
Southern New Hampshire University
OL 500 Human Behavior in Organization
Professor Sue Golabek
Emotions in the Workplace Poor management leads to ineffective productivity. There are a number of factors that make this statement true. One factor that most may not think about is how emotions have a role on employee behavior at work. It is important to understand the relationship that emotions can have on moods. While emotions may be cause by a specific event and will be experience in a short period, moods develop that can have a much longer effect with the cause not so easily identified. While not all emotions and moods are negative, it is important to manage these in a healthy way. This paper will discuss how organizational culture influences employee emotions and what actions can be taken to create positive outcomes. One concept that makes some organizations ineffective at managing emotions is emotional labor. Emotional labor is an employee’s expression of organizationally desired emotions during interpersonal transactions at work (Pearson Chapter 4, p 101). Wha’s (2012) article explains the consequences associated emotional labor. How one presents themselves to a customer or another co-worker can change the perception of quality, loyalty, satisfaction, and productivity. This may work well for an organization’s success, but can have a negative impact on a workers well-being, job satisfaction, emotional exhaustion, and turnover (Wha, 2012). It is important for employees to know when and how to act on their emotions. This task should be assigned to the manager and a leading objective of the senior leadership team. Organizations tend to not have extensive training on organizationally desired emotions and if they had, there would be a decline in these negative consequences of emotional labor. Knowing when to display and talk about one’s emotions can have a positive outcome on an
Alan-Michael Saltis
Southern New Hampshire University
OL 500 Human Behavior in Organization
Professor Sue Golabek
Emotions in the Workplace Poor management leads to ineffective productivity. There are a number of factors that make this statement true. One factor that most may not think about is how emotions have a role on employee behavior at work. It is important to understand the relationship that emotions can have on moods. While emotions may be cause by a specific event and will be experience in a short period, moods develop that can have a much longer effect with the cause not so easily identified. While not all emotions and moods are negative, it is important to manage these in a healthy way. This paper will discuss how organizational culture influences employee emotions and what actions can be taken to create positive outcomes. One concept that makes some organizations ineffective at managing emotions is emotional labor. Emotional labor is an employee’s expression of organizationally desired emotions during interpersonal transactions at work (Pearson Chapter 4, p 101). Wha’s (2012) article explains the consequences associated emotional labor. How one presents themselves to a customer or another co-worker can change the perception of quality, loyalty, satisfaction, and productivity. This may work well for an organization’s success, but can have a negative impact on a workers well-being, job satisfaction, emotional exhaustion, and turnover (Wha, 2012). It is important for employees to know when and how to act on their emotions. This task should be assigned to the manager and a leading objective of the senior leadership team. Organizations tend to not have extensive training on organizationally desired emotions and if they had, there would be a decline in these negative consequences of emotional labor. Knowing when to display and talk about one’s emotions can have a positive outcome on an