Preview

Employee Satisfaction: a Tool for Performance Management

Good Essays
Open Document
Open Document
2406 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Employee Satisfaction: a Tool for Performance Management
EMPLOYEE COUNSELING: AS A TOOL FOR PERFORMANCE MANAGEMENT
(Ref No. F049)

VINU KUMAR
PGDM HR, ITM Businesss School, Navi Mumbai

SNEHA AGARWAL
PGDM HR, ITM Businesss School, Navi Mumbai

Abstract
The HR function of any organization has the most important challenging job of "making the most" of their Human Resource. An employee can give his best to the organization only if he is in a good "frame of mind". In today's fast-paced corporate world, there is virtually no organization free of stress or stress-free employees. A mentally preoccupied or troubled individual will be in a position to give very little to his company. The employees can be stressed, depressed, suffering from too much anxiety arising out of various workplace related issues like managing deadlines, meeting targets, lack of time to fulfill personal and family commitments, or bereaved and disturbed due to some personal problem etc. Organizations have realized the importance of having a stress-free yet motivated and capable workforce. Therefore, many companies have integrated the counseling services in their organizations and making it a part of their culture. Organizations are offering the service of employee counseling to its employees. Counseling is helping an individual to help himself.

Need for Employee counseling arises due to various causes in addition to stress. These causes include: emotions, interpersonal problems and conflict at place, inability to meet job demands, over work-load, confrontation with authority, responsibility and accountability, conflicts with superiors, subordinates and management and various family problems, health problems, career problems, etc.

Employee counseling can be explained as providing help and support to the employees to face and sail through the difficult times in life. At many points of time in life or career people come across some problems either in their work or personal life when it starts influencing and affecting their performance and,

You May Also Find These Documents Helpful

  • Best Essays

    Bibliography: Development, C. I., 2010, Employee well-being and the psychological contract. Chartered Institute of Personnel and Development. Available from: [14 Nov 2010]…

    • 4613 Words
    • 19 Pages
    Best Essays
  • Satisfactory Essays

    If an employee ever goes through work place violence they may need time to cope, or may need to talk with a counselor. When an employee goes through…

    • 531 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    “Managers should do whatever they can, within reason, to enhance the job satisfaction of their employees.” I have to say I agree with this statement as it relates to employers because doing whatever they can to increase job satisfaction will reduce negative results like absenteeism, turnover, and deviant behavior, thus increasing productivity in the workplace. Absenteeism is defined as the number of employees that don’t show up to work, so by increasing their job satisfaction more people would be willing to go to work. As a result, employers will avoid the stress and trouble of assigning the task of someone that “called in sick”, to someone else who might not be as skilled as the other person. Employers will also benefit by reducing turnover at their company, which means that the rate of people quitting their job will go down. Since job satisfaction decreases turnover, employers won’t have to train new people for the specific job that was vacated, which can be very time consuming and costly to a business. Furthermore, if managers are focusing on doing whatever they can to enhance the job satisfaction of their employees they will be successful in removing deviant behavior in the workplace. This term is defined as voluntary, attitude-driven, and counter-productive behavior that violates and harms the organization. If employees are satisfied then they will have no reason whatsoever to engage in negative behaviors like gossiping, sabotage, or even theft.…

    • 531 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    Many human service professionals fall victim to employee burnout, mainly because of heavy caseloads, minimal resources, and…

    • 1221 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    References: Cummins, P.N., Massey, L., & Jones, A. (2007). Keeping Ourselves Well: Strategies for Promoting and Maintaining Counselor Wellness. Journal of Humanistic Counseling, Education & Development, 46(1), 35-49…

    • 2037 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Employee Satisfaction

    • 433 Words
    • 2 Pages

    Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems, have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay, skill base pay and recognition pay. In researching this new trend it has been shown to have a very positive effect on employee productivity and firm performance.…

    • 433 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    The United States Department of Labor website (2010) provides descriptions for different types of counseling positions; stating that “mental health counselors work with individuals, families, and groups to address and treat mental and emotional disorders and to promote mental health” (United States Department of Labor, 2010, para. 9). A job analysis will be conducted using a job-oriented analysis and a person-oriented analysis, in order to provide a more detailed description of the job and the individual skills required to obtain a position in this career field.…

    • 1670 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Hrm 531 Research Paper

    • 627 Words
    • 3 Pages

    The role of HR has changed particularly since the introduction of the computer and the use of the Web. Many companies have their staff around the world and keep communication through the Internet. Others have outsourcing their human resources activities as a mean to control expenditure and be more competitive in their markets. Human resources have evolved over the past ten years in that there have been many new methods introduced to deal with inter-office relations. Shifting from the antiquated “personnel” department to “human resources” has in and of itself transformed the way that companies see the human element. Counseling has become a very viable method that is used to calm and correct the behavior of those who are not performing up to expectations or are exhibiting bad behavior. Other methods involve using psychological methods which have proven to be extremely useful in a number of occasions and which companies have found to be useful in business situations. Human resource departments have proven themselves to be a very vital and necessary part of businesses. Technology has played a significant role in this transformation. Training has evolved from classroom based, teacher led training to online options. Today 's businesses are looking for quick hits in training verses the day or week long training of the…

    • 627 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    The helping professional is met with increasing stress as they encounter clients; deal with workplace stresses as they balance their personal life. A counselor who is working to assess and treat a client will find a significant degree of stress. One who is invested in the wellbeing of another will develop a personal stake in their recovery, regardless of any professional distance they may work to establish. Ones own physical and psychological resources will be pushed to brink as the attempt to maneuver through the stresses associated with helping others while being balanced within their own personal life.…

    • 1646 Words
    • 5 Pages
    Powerful Essays
  • Powerful Essays

    O’Halloran, T. M., & Linton, J. M. (2000). Stress on the job: Self-care resources for counselors. Journal of Mental Health Counseling, 22(4), 354.…

    • 1599 Words
    • 5 Pages
    Powerful Essays
  • Better Essays

    Irontown Employee Turnover

    • 1274 Words
    • 6 Pages

    (2010) suggested “hiring the right people and keeping developing their careers. An investment in upgrading the workforce is one of the best investments a company can make when looking at long-term growth. Hiring the people that are a good "fit" with the culture of the company meaning that their principles, values and goals clearly match those of the company and then training as necessary will go a long way toward ensuring employee loyalty and retention”. Secondly, K.W., & Buono, A.F. (2012) informed “most companies which have low turnover rates are very employee oriented. They solicit input and involvement from all employees and maintain a true "open-door" policy that avoids closed-door meetings. Employees are given an opportunity for advancement and are not micro-managed.?” Thirdly, it is recommended to improve an overall strategic compensation package that has not only base and variable pay scales, but long-term incentive compensation, bonus and gain-sharing plans, benefit plans to address the health and welfare issues of the employees, and non-cash rewards and perks as well. Questionnaires and interviews should be used to collect data on various stressors, coping techniques and outcomes. Spread awareness and information about effective dealing with stress, both inside and outside the organization. Check with the company doctor to…

    • 1274 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Trends in Eap Programs

    • 3564 Words
    • 15 Pages

    Over the last 30 years, Employee Assistance Programs (EAP’s) have been on the fast-track of evolution. EAP’s have evolved into sophisticated wellness programs that address many issues that affect the lives of employees and negatively impact job performance. These issues can range from depression, anxiety disorders, substances abuse, and marital issues or divorce. EAP’s provide employees confidential counseling and referral services for a myriad of personal concerns, from anxiety to parenting at no cost to the employee (Carlson 1).…

    • 3564 Words
    • 15 Pages
    Best Essays
  • Powerful Essays

    Stress in the Workplace

    • 3032 Words
    • 13 Pages

    Stress in the workplace can be considered as an individual 's physical or psychological response to outside forces, which are referred to as stressors. These responses can be both a production multiplier and a bottom line crippler, dependent on the levels of stress prevalent within an organization and its employees. A successful human resource department must be able to quickly identify the adverse health affects caused by stress within their organizations and address the root causes of the problem. The adverse affects of high, non-productive stress levels must have interventions applied to them in order to address situations before employees ' health is affected or "burnout" occurs. There are several factors causing adverse stress within organizations. Pressures caused by changes in the organization, task overload,…

    • 3032 Words
    • 13 Pages
    Powerful Essays
  • Satisfactory Essays

    1‐ Psychological problems and mental illness . where the employee cannot think in a proper way to solve his problems such as Financial problems ,Termination , Personality conflicts …etc 2‐ Drugs and Alcohol Addiction…

    • 577 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Human Resources

    • 2333 Words
    • 10 Pages

    The history of Human Resources management traces its roots to the erstwhile Personnel management that was prevalent in the companies of a few decades ago. Though the two terms ‘Personnel Management’ and ‘Human Resources Management’ are interchangeably used by most of the authors, there are key differentiators that make Personnel Management (PM) different from Human Resources Management (HRM). HRM is clearly based on the foundation of behavioural science knowledge relating to the handling of employees to motivate organizational goals. The focus is more proactive approach and pays attention to employee satisfaction and delight. Business goals and objectives and the strategies that will enable this to happen are the foundation for HRM. The basic philosophy is driven by the Theory Y approach where the belief is that people like to work and do not prefer t be supervised and made to perform. The employee becomes a champion for the organization and its product/service.…

    • 2333 Words
    • 10 Pages
    Powerful Essays