This course provides students with a basic understanding of human resources in the hospitality industry. The employee turnover rate in this industry far exceeds that of any other industry; therefore…
Employee/team member turnover may be mostly a negative issue, yet it can become positive if only controlled by the organization correctly and appropriately. Turnover is often utilized as an indicator of the organization performance and it can easily be observed negatively towards the organization’s efficiency and effectiveness. Also, turnover is a natural outcome of an organization which is why it has to be kept to a minimum.…
Turnover rates could expose a company’s lack of maintaining a productive workplace environment. Successful companies need to be conscious of the negative effects of employee turnover cost, training cost, opportunity cost, and morale cost. These problems can become a financial lost for any company. The bottom line is that companies with low turnover rates work hard to make sure that their employees are satisfied and they take the initiative to prevent high turnovers (Reh, Para. 12).…
Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by: Gunter, the hospitality literature, and the consultant?…
In the hospitality business, employee retention and low turnover is of utmost importance. Employees are the foundation of any successful operation. Employees provide direct communication with customers, support organizational initiatives, boost profit, curb losses, and build future success. Denihan is a hospitality company that began in 1903 as a dry cleaning company by Benjamin J. Denihan, an Irish immigrant (Denihan, 2011). Denihan’s operations today have grown to include some of the industry’s best hotels and restaurants. To effectively implement employee wellness, management must first understand how to attract and retain the right employees. To seek the best form of hiring and…
Lack of staff 2.1.5 Customer Dissatisfaction 2.3 Strategies for reducing employee turnover 2.3.1 Be sufficient in recruitment and selection 2.3.2 Level the workload 2.3.3 Hold exit interviews 2.3.4 Show appreciation 2.3.5 Hold regular review sessions 3.0 Employee Turnover at Tim Horton’s, Goulds, NL 3.1 Reasons for turnover 3.1.1 Availability of higher paying jobs 3.1.2 Employees dissatisfied with job characteristics 3.1.3 Inconvenient Hours 3.1.4 Safety issues 3.2 Problems associated with employee turnover 3.2.1 Administrative Expenses 3.2.2 Time expenses 3.2.3 Loss of production 3.2.4 Loss of…
"Employee turnover is a critical cost driver for American business. The cost of recruiting and filling vacancies, lost productivity from vacant jobs, and the costs of training new employees increase operating costs, reduce output, and cut into profits." (Orville 5-7)…
Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…
Following the process of globalization which is increasingly developing, consequent fierce competition brings about frequent phenomenon of turnover in organizations (Liu et al., 2011). According to the statistic data that showed by Meier and Hicklin (2007), the turnover rate of U.S. federal government was 16.1% from 2003 to 2004, Dutch temporary employment agencies was 14.2% in 2005 and trucking even reached 41% in 2005. Currently, employee turnover is still lacking of attention in many aspects, such that most previous researches were focused on the reasons of turnover, but paid less attention to the effect of turnover (Ton & Huckman, 2008). The emphasis in this essay is that high employee turnover damages organization performance for increasing cost and causing critical employee leaving, while moderate level of turnover benefits organization performance for improving innovation and motivation, employers should focus on enhancing employee’s job satisfaction and embeddedness for retaining their employees. This essay has four parts. In the first and second part of the essay, both effect of excessive turnover and moderate turnover would be discussed with focus on organizational performance. And then the relationship between turnover and performance will be showed. The final part of this work would discuss the two aspects of retention strategy and many specific methods would be given to employers.…
The authors of this article give the misconceptions of employee turnover by systematically breaking down myths that organizations tend to believe cause employees to leave the workplace. The misconceptions are replaced with evidence based strategies that show the underlying factors beyond pay compensation that drive turnover in addition the employee morale. One of the meta-analytical relationships that affect the rate of employee’s turnover includes leadership and relationships in the workplace. Another area that impacts an employee’s loyalty and turnover is the job satisfaction; however, human resource management can influence turnover through socialization of new entering employees and providing training and development opportunities that increase the desire for employees to stay with the organization. Overall, this article provides evidence based strategies that unquestionably impact employee morale and hence employee turnover.…
1. Which of the six change images discussed in this chapter can be identified in the assumptions about managing turnover that were held by • Gunter? • The hospitality literature? • The consultant?…
This is an issue on the high staff turnover of employees in the housekeeping department of the XZY hotel. This paper will summary of critical points and current knowledge that has been found through the process of conducting secondary research in the field of the research topic: turnover in Housekeeping department of the XZY hotel, wellington. The literature review part will recap the information that relevant and helpful in order to answer the research questions, working toward to achieve the research objectives; providing an understanding of the research problem which is turnover rate among room attendant in Housekeeping department. Review the effects of the problem and solutions for the issue that have been offer in previous researchers’ paper. The report is focusing on examine, investigating turnover issue in Housekeeping department, the area that will be affected in the situation of increasing turnover rate among room attendants.…
Turnover (employment) Turnover, in a human resources context refers to the characteristic of a given company or industry, relative to rate at which an employer gains and loses staff. If an employer is said to have a high turnover, it most often means that employees of that company have a shorter tenure than those of other companies in that same industry. Similarly, if the average tenure of employees in a particular sector is lower than that in other sectors, that sector can be said to have a relatively high turnover. In the U.S., for the period 2001-2006, the annual turnover rate for all industry sectors averaged 39.6%, as compared to the Leisure and Hospitality sector which averaged 74.6%. {text:bookmark-start} {text:bookmark-end} Costs When accounting for the costs (both real costs, such as time taken to select and recruit a replacement, and also opportunity costs, such as lost productivity), the cost of employee turnover to for-profit organizations has been estimated to be up to 150% of the employees' remuneration package (Schlesinger and Heskett, 1991). There are both direct and indirect costs. Direct cost relate to the leaving costs, replacement costs and transitions costs, while indirect costs relate to the loss of production, reduced performance levels, unnecessary overtime and low morale. {text:bookmark-start} {text:bookmark-end} Internal vs. external turnover Like recruitment, turnover can be classed as 'internal' or external [3]). Internal turnover involves employees leaving their current position, and taking a new position with the same organization. Both positive (such as increased morale from the change of task and supervisor) and negative (such as project/relational disruption, or the Peter Principle) effects of internal turnover exist, and thus this form of turnover may be as important to monitor as its external counterpart. Internal turnover might be moderated and controlled by typical HR mechanisms, such as an internal recruitment policy or…
The purpose of this study was to identify factors that impact on staff turnover and strategies that organisations can use to curtail staff turnover. To achieve this goal the following procedure was followed. …
population was the hotel staff in Thailand of which 908 were selected as subjects. The…