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Evaluate Amazon’s Diversification Strategy.

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Evaluate Amazon’s Diversification Strategy.
Diversification in E- Commerce

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Diana Reyes – 27828

Introduction

Economies of scope and synergies in business operations are consequences of diversification strategies. It is possible to classify companies according to the type of diversification strategy selected. Unrelated diversifiers are companies that diversify across industry, while related diversifiers are firms that diversify within the industry (Kim, Hwang and Burgers 1989). Companies pursuing related diversification over a period of time have achieved superior performance than companies following an unrelated diversification (Palepu 1985). Amazon has started its business by selling books and music, soon after it incorporated online auctions for airlines tickets and hotel rooms, computer hardware, pet food and pet accessories, electronic cards, toys and consumer electronics.

Whereas Amazon has achieved very high volume of sales and gained important market shares in the book industry, the company has never been profitable. As a result, in this essay, in order to determine if Amazon’s decision to diversify so extensively was a wise decision, we will firstly describe the firm business model and the reasons for its success. We will then try to determine if this business model is applicable to Amazon’s diversification strategy as well as the limit of diversification. And finally we will try to evaluate the limit of such strategy in an international context.

I Is the business model designed for selling book on internet apply for different category of products?

The success of Amazon Business Model
In e-tailing, one can identify four kinds of business models: the channel supporter, the vertical portal and the category killer such as Amazon. In this regard, Calkins, Farello and Smith Shi (2000) identify three fundamentals of on-line retailing: • The content: referring to information appearing on the web that can increase the rate at which browsers are converted into buyers and their



Bibliography: • Amazon US (2007). Grocery Beta. Last accessed 16th October 2007. http://www.amazon.com/gp/grocery/learnmore/learn-more.html • Amazon US (2006) http://media.corporate-ir.net/media_files/irol/97/97664/2006AnnualReport.pdf • Amazon US (1997) http://media.corporate-ir.net/media_files/irol/97/97664/reports/123197_10k.pdf • Amit, R and Zott, C (2001) • Beinhocker, E.D (1997). Strategy at the Edge of Chaos. The McKinsey Quarterly, Vol1, Quarter 1, pp24-39. • Calkins, J.D, Farello, M.J & Smith Shi, C (2000). From retailing to e-tailing. The McKinsey Quarterly, Vol 1. • Chang Y and Thomas H (1989), The impact of diversification strategy on risk-return performance. Strategic Management Journal, Vol.10, pp271-284. • Constantinides, E (2004). Strategies for surviving the internet meltdown: The case of two Internet incumbents. Management Decisions, Vol. 42, No. 1, pp89-107. • Erosa V.E (2001) Moving into the e-commerce world: challenges that firms are facing in Mexico. Portland International Conference on Management of Engineering and Technology, Vol. 1 (2001), pp171. • Evans, P and Wurster, T.S (1999). Getting real about virtual commerce. Harvard Business Review, Vol 77, Issue 6, pp85-94. • Global Market Information Database GMID (2007). • Hagel J and Armstrong A (1997), Net gain: expanding markets through virtual communities. Harvard Business School Press. Boston, Massachusetts. • Iyer, L.S., Taube, L. and Raquet, J. (2002), “Global e-commerce: rationale, digital divide, and strategies to bridge the divide”, Journal of Global Information Technology Management, Vol. 5, No. 1, pp. 43-60. • Keblis M and Chen M (2006), Improving customer service operations at Amazon.com. Interfaces, Vol. 36, issue 5, pp433-445. • Kim C, Hwang P and Burgers W (1989), Global diversification strategy and corporate profit performance. Strategic Management Journal, Vol. 10, pp45-57. • Kotha, S (1998). Competing on the Internet: the case of Amazon.com. European Management Review, Vol 16, Issue 2, pp 212-222. • Li, F (2007).What is E-Business? How the internet transforms organizations. Singapore: Blackwell publishing. • Lumpkin G.T & Dess G.G (2004). E-Business Strategies and Internet Business Models: How the Internet Adds Value. Organizational Dynamics, Vol 33, Issue 2, pp 161-173. • OECD (2000), OECD annual report 2000. Last accessed 23rd October 2007 www.oecd.org/dataoecd/52/32/2088033.doc • Oxley, J.E. and Yeung, B. (2001). E-commerce readiness: institutional environment and International. Journal of International Business Studies, Vol 32 Issue 1, pp 247-259. • Palepu K (1985), Diversification Strategy, Profit Performance and the Entropy Measure. Strategic Management Journal, Vol. 6, pp239-255. • Porter M (2001), Strategy and the internet. Harvard Business Review, No. March pp63-78. • Riolli-Slatzman,L & Luthans, F (2001). After the bubble burst: How small High Tech firms can keep in Front of the Wave, The Academy of Management Executive, Vol 15, Issue 3, pp114-124. • Spector R (2000) Amazon.com. United States: Harper Business. • Yip G. (1995). Total Global Strategy: Managing for worldwide competitive advantage. NJ: Prentice Hall. [pic] Source: Amazon (2006) Annual Business Report

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