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Evolution of E-Governance in India

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Evolution of E-Governance in India
THE ROLE OF ONE STOP GOVERNMENT PORTAL IN E-GOVERNANCE OF INDIA

Abstract

This paper on One Stop Government Portal starts with the need for deviation from conventional method of offering govt. services physically to offering it virtually. It talks about the consequences of introduction of e-governance with reference to one-stop govt. portals in India and the way people perceived its services. It also mentions the way in which these services can be enhanced in order to reach the maximum people effectively. Further, the one stop government portals can be used as a platform to develop Unique Id system for the citizens of India. Thus, the paper throws light on an era of internet that attempted to change the government services in a country where the diversity and population is at its peak. Finally, it demonstrates and analyses some examples of states like Delhi which took an initiative to offer one stop govt. portal services.

1. INTRODUCTION

1. E-governance has been clearly defined as “The use of new ICT (Information and Communication Technologies) particularly the Internet and the World-Wide-Web as channels of interactive communication connecting citizens and the state, facilitating both the delivery of government information and services ‘downwards’ to citizens and also public feedback ‘upwards’ to government.”, by the UN world public sector report. The report also clearly signifies the importance of E-governance measures in strengthening democracy and good governance. Analyzing the role of both ICT and World Wide Web as essential enablers of E-governance initiatives, one can conclude that the role of ICT is abstract and limited to the aspects of knowledge, advent of technology and expertise. On the other hand, World Wide Web is not merely a technology but also an interface which primarily depends upon the number of users interacting with it. Therefore, we can infer that the role of ICT is restrained and the primary enabler of E-governance measures is
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