February/March-2012 (With Solutions)
Code No. : 4031
FACULTY OF MANAGEMENT
MBA I-Semester (New) Examination
February/March - 2012
MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR
( Course No. 1.1 )
Time: 3 Hours Note : Answer All the Questions ---
Max. Marks: 80
SECTION-A ( Marks: 10 × 2 = 20)
Note : Answer all the questions. 1. (a) Manager Vs Leader (b) Managerial skills (c) Features of modern OB (d) Positive reinforcement Vs Reinforcement (e) Matrix organization structure (f) Types of plans (g) Two-factor theory of motivation (h) Groups vs teams (i) (j) Sources of power Informal communication.
SECTION-B (Marks: 5 × 12 = 60)
Note : Answer all questions: 2. (a) What is Management? Explain the process of management. OR
3.
(b) Trace the roots of contemporary management practices. (a) Discuss the nature and scope of organizational behavior. OR (b) Define perception and explain the perceptual process. (a) “Failing to plan is planning to fail”. Explain. OR (b) Define organizational culture and discuss the factors shaping organizational culture. (a) “Leadership is situational”. Explain. OR (b) Define group cohesiveness and explain the factors affecting group cohesiveness.
4.
5.
6.
(a)
Define conflict and discuss conflict management styles. OR
(b) Explain the barriers to effective communication and suggest measures to overcome the same.
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Management and Organizational Behaviour
QP.7
SOLUTIONS TO FEBRUARY/MARCH-2012, QP
SECTION-A ( Marks: 10 × 2 = 20 )
Q1. (a) Manager Vs Leader
Answer :
Manager 1. Achievement of Goals Managers adopt impersonal or passive attitude towards the accomplishment of goals. 2. Building Relationships Managers maintain low level of emotional involvement Leaders take the initiative and have more empathy with their subordinates. 3. Vision The most important function of a