Exceptional Customer Service
Delivering Exceptional Customer Service - The NCB Way
Welcome to the NCB Family
VISION
To make NCB, financially and operationally, the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices.
CORE VALUES
• We hold a deep and abiding respect for each customer, every colleague in our companies, and all our shareholders. • We commit to find new, practical, and innovative ways to make the term “excellent service” more relevant to each customer - every day. • We commit to the relentless renewal of our enterprise through the constant training of our people at all levels. • In our merit-based culture, individual reward and recognition will be a result of measured performance. • We treat all competitors as noble, but we will compete fairly and vigorously to win.
NCB SERVICE MOTTO
“We are quality people providing quality service.”
NCB CREDOS
At NCB we believe in:
•
Service Quality: understanding the individual needs of our customers and doing everything possible to delight them with friendly, efficient, accurate and reliable service is our highest mission. Teamwork: working together, getting involved, sharing ideas, continuous improvement, and being committed to serving our customers are keys to team and individual success. Integrity: conducting all our business interactions with utmost fairness and transparency. Respect: encouraging and acknowledging feedback from our customers in our pursuit of sales and service excellence.
•
• •
THE NCB SIX STEPS OF SERVICE
All NCB employees will be GENTLE in each customer interaction: • Greet customers promptly and with a warm smile • Eye contact and positive body language are to be maintained • Names of customers are to be used in all customer interactions • Take care of the customer needs promptly and ask if further assistance is required • Listen for sales opportunities and offer appropriate product solutions •
Welcome to the NCB Family
VISION
To make NCB, financially and operationally, the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices.
CORE VALUES
• We hold a deep and abiding respect for each customer, every colleague in our companies, and all our shareholders. • We commit to find new, practical, and innovative ways to make the term “excellent service” more relevant to each customer - every day. • We commit to the relentless renewal of our enterprise through the constant training of our people at all levels. • In our merit-based culture, individual reward and recognition will be a result of measured performance. • We treat all competitors as noble, but we will compete fairly and vigorously to win.
NCB SERVICE MOTTO
“We are quality people providing quality service.”
NCB CREDOS
At NCB we believe in:
•
Service Quality: understanding the individual needs of our customers and doing everything possible to delight them with friendly, efficient, accurate and reliable service is our highest mission. Teamwork: working together, getting involved, sharing ideas, continuous improvement, and being committed to serving our customers are keys to team and individual success. Integrity: conducting all our business interactions with utmost fairness and transparency. Respect: encouraging and acknowledging feedback from our customers in our pursuit of sales and service excellence.
•
• •
THE NCB SIX STEPS OF SERVICE
All NCB employees will be GENTLE in each customer interaction: • Greet customers promptly and with a warm smile • Eye contact and positive body language are to be maintained • Names of customers are to be used in all customer interactions • Take care of the customer needs promptly and ask if further assistance is required • Listen for sales opportunities and offer appropriate product solutions •