2. Basics
Limited-service hotels usually have the lowest operating costs of the three hotel categories, due to their lack of extras. Room rates are typically lower, because these hotels cater to budget-conscious travelers. Full-service hotels often need a larger staff and larger facilities to accommodate guests who require more luxurious amenities. In the United States, no official rules exist as to what defines a limited-service hotel and what defines a full-service hotel; hotels can advertise however they'd like. The hospitality industry, however, generally agrees on the basics of both types of hotels.
Services Differences
Typically, a full-service hotel like a Marriott or Hilton offers its guests services such as bed turn-down, newspaper delivery, security guards, wake-up calls, room service and a shuttle to and from an airport or other nearby attractions. Conversely, a limited-service hotel generally offers few services; guests get a room for the night, but not much beyond that. Travelers who opt for a full-service hotel will expect a consistency in the service they receive as well as greater attentiveness from the hotel's staff.
Room Differences
A limited-service hotel's budget-friendly rooms are much more basic than their full-service counterparts, which means that limited-service hotels tend to appeal more to leisure travelers, as opposed to conference and business-type travelers. To appeal to cash-conscious travelers on the go, limited-service hotels often offer microwaves and mini-fridges, as well as cable TV and Internet, in their rooms. Full-service hotels may offer more lavishly decorated, comfortable suites with high-speed wireless Internet and premium cable TV with movies and other entertainment options.
Facilities Differences
However, over the years, the standards for facilities at limited-service hotels have gone up: Many hotels and motels that fall under the limited-service category now offer a business center, small gym, laundry