Fastfit MIS Case

1. Describe the multiple locations from which customers can submit orders and the information technology components customers would need (on their end) to accomplish this activity.
Location
IT
Example/Explanation
Company Website – therefore anywhere once you have the appropriate IT
Hardware – Input
Output
Storage
Processing
Keyboard, Scanner, Mouse, PC, Laptop, Tablet
Screen, printer
Internal memory (RAM/ROM)

Software
Operating systems, web servers and browsers

Network - WAN
Would need necessary hardware for connectivity as stated above.

2. a) Describe the information technology components FastFit needs to interact with customers on the web. [Hint: Locate a detailed explanation of e-commerce system platforms in the course textbook and/or web search.]

Information Technology
Use
Web Service
To provide customers with a URL in order to access the website
Firewalls
To Ensure the security for the customer
PCI compliance
Process Payments
Supply Chain Software
To manage order entry
To Track order
Logistics for customer order shipping
CRM Software
Provide customer support
Database management
To organize customer records, creates a more tailored experience for the customer with stored account details and purchase history etc
Provides data about inventory levels and prices to provide to customers
Servers
To process the orders
Storage

b) At what location within FastFit would you place these technology components and why?

The only component mentioned above which would need a location is the servers. Their location would depend on size needed and budget available. Considering the small size of Fastfit they should consider renting a server. They could rent a server from a remote vendor and control it centrally in the warehouse, the E-commerce fulfillment center.

3. FastFit is planning to invest significantly in its e-commerce platform to increase online ordering. Describe three technology features/capabilities that