Formative Assessment

Formative Assessment

Melanie Goodman

July 08, 2013

HRM/546

Robert Lewandoski

The task assigned this week is to read the ‘’The Shoe Incident’’ and decide what options are available to the manager, and the customer. The legal and ethical issues and how the manger will handle the issue; customer service is still the motivating factor; however certain legalities prevent managers from doing certain things.

Gender discrimination according to Bennett-Alexander (2007) refers to any situation where a person is denied an opportunity or misjudged solely on the basis of their sex. The incident in question also has reverse discrimination the unfair treatment of a majority resulting from preferential policies. Gender discrimination was not originally included in Title VII, Judge put it in thinking it would make the legislation fail however it did not.

Gender discrimination should not be basis for employment the ability to do the job should be the factor by which he or she is employed. My employer requires that whoever is working overtime that he or she has the ability to do the job.

The customer wanting a female to wait on her; frequently an employer uses gender as a basis for assigning work because of the preference of customers, clients, or other employees. Often the work to which one gender is not privy presents a loss of valuable revenue or a professionally beneficial opportunity for that employee. The company policy is that they rotate days for commission and this day happens to be Tom and since the manager has no flexibility in changing policy Mary will come and wait on our special guest since that is the policy in place and tom will receive the commission.

Conclusion

An explanation of the issue the legal and ethical issues have been explained what the manager will do and what the employees will do to satisfy the customer. New gender cases are evolving everyday according to Bennett-Alexander (2007). If the manager had changed policy then a charge could be filed by either employee for gender discrimination.

Reference

Bennett−Alexander−Hartman: Employment Law for Business, Fifth Edition II. The Regulation of Discrimination in Employment 6th ed. Gender Discrimination McGraw−Hill 2007